Keep expectations low and you'll be happy. (tahrann)
Nov 25, 2018
If you have kids, ask for the first floor near the pool. (CassandraM30)
Aug 29, 2018
Call ahead to make sure you get the bed configuration you booked. (SKNJ)
Jul 11, 2018
New management has greatly improved the overall hotel from a 7 to a 9. We've stayed 14 times with no problems. (jamescs2017)
Jul 09, 2018
Most Recent Traveler Reviews:
“Serviceable Hotel review by nc0leman from Winchester, Virginia”
July 17, 2019
Room was functional for the purpose of my trip. It was clean and comfortable. Would not have been comfortable staying more than two nights. Minor complaints only related to technology, water pressure, and variety of food choices with continental breakfast. Staff was friendly and answered my questions about the area.
“Staff review by Ccanada87”
July 03, 2019
95% of the staff was rude and disrespectful except for the female who checked us in the maintenance crew was even worse wetting my wife with water as she was smoking outside the elevator sounds like it was going to stop working
PDGM, Ron General Manager at Country Inn & Suites by Radisson, Richmond West at I-64, VA, responded to this review,
July 04, 2019
Thank you for sharing your thoughts with us. We are sad knowing that your stay was anything less than pleasing due to the issues encountered regarding the staff. We understand the frustration and we assure you that this is not the usual level of service quality we have. Please accept our sincerest apologies for any expectation we may have fallen short of. Your feedback is very helpful and will be used in the further improvements of our hotel and services. Hopefully, you are still open to returning, so that we may redeem ourselves and leave a better impression on you in the future.
“Enjoyed my stay review by Traveler04010458382”
July 01, 2019
The staff was helpful, the rooms clean, the beds comfortable and the breakfast was delicious.our stay was over the course of four days and the breakfast was different each day. We used the fitness center and the pool and both were clean.