Remember the free complimentary airport shuttle, and try the free cookies at the front desk. (princessjune)
Sun Jun 04 05:53:48 CDT 2017
Most Recent Traveler Reviews:
“Check of the hotel was damaged by hurricane review by S8339IYjayc”
November 17, 2017
Because I was not notified that the hotel was being renovated, due to hurricane damage, my wife and I had to stay in a room on the 5th floor. This floor had an unpleasant odor due to the renovation. The a/c in our room did not work properly - it sent our mildew cool air. The filter was not changed for many years. The hotel could have notified me (A Club Member) before our arrival and I would have gone to another hotel.
Review collected in partnership with this hotel
00gc, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review,
November 18, 2017
Thank you for your loyalty towards our brand and for sharing a review of your stay. It is disheartening to read that we fell short of our standards and did not provide you with an excellent experience. We apologize for this and assure you that we are looking into what we did wrong so we do not repeat these issues again for any guest. We appreciate your business and hope to have the opportunity to welcome you back to our hotel in the near future.
Yours In Hospitality,