Remember the free complimentary airport shuttle, and try the free cookies at the front desk. (princessjune)
Sun Jun 04 05:53:48 CDT 2017
Rooms on the North Side (back) of the hotel face the pool and a park. (deanrob)
Mon Apr 24 18:45:55 CDT 2017
No suggestions (Stephen V)
Wed Apr 19 16:02:48 CDT 2017
Most Recent Traveler Reviews:
Wesley Chapel, United States
“Dissatisfied review by benjaminrR5568SG from Wesley Chapel, United States”
September 15, 2017
We went to this establishment because of Hurricane Irma. It was definitely safe and for that I enjoyed it. Otherwise, everything in the room seemed quite outdated, stained, and wearing. The bathroom most specifically had outdated wallpaper, uneven and broken tiling, a modified bathroom sink ledge that looked like a child fixed it, the towel bar is bent, and the toilet paper holder was covered in rust. The carpet throughout the room was covered in red stains, the a.c. unit had water coming in and wind howeling through it our entire stay, thus making it difficult to sleep. Also, the king sized bed had to small of a fitted sheet which made it fall off constantly thus making it uncomfortable for sleeping. The staff at the front desk was intermixed, one young woman was very pleasant and professional, everyone else I could hear talking rudely about hotel customers and behaving very unprofessionally. I will not be likely to return.
Review collected in partnership with this hotel
00gc, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review,
September 16, 2017
Thank you for your review. Although you were overall satisfied with your stay, we are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. We hope you will consider giving us one more chance so we can make a favorable impression of our hotel.
Yours In Hospitality,