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Address:
3422 South Decker Lake Drive
West Valley City,  Utah  84119  US
LAT: 40.698144 LONG: -111.9478
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (801) 908-0311 Fax: +1 (801) 908-0315

Email:
cx_wval@countryinns.com

Country Inn & Suites By Carlson, West Valley City, UT

https://www.countryinns.com/west-valley-city-hotel-ut-84119/utvalley

TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 199 traveler reviews
Ranked #9 of 13 hotels in West Valley City

Traveler rating

  • Excellent
    72
  • Very Good
    31
  • Average
    33
  • Poor
    32
  • Terrible
    31

Type of Traveler

  • traveler_type_families
    Family
    72
  • traveler_type_couples
    Couples
    26
  • traveler_type_solo
    Solo travel
    13
  • traveler_type_business
    Business
    68

Rating summary

  • Sleep Quality
    3.5 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Country Inn & Suites: West Valley City Hotel West Valley City Hotel's Lobby Country Inn & Suites hotel's room in West Valley City Hotel's Room near Salt Lake City airport Suite at Country Inn & Suites, West Valley City, Utah
TripAdvisor Photos
Exterior Photo Lobby King Suite angel 2 King Suite angel 1 King Suite Livingroom

Most Recent Traveler Reviews:

  • Angie D
    “Not recommended review by Angie D
    2.0  of 5 stars
    Reviewed 
    January 16, 2017
    Trip type: 
    Friends getaway
    Hotel is dirty upon arrival. Hotel was selected for our stay for our group otherwise we would not have picked it. Towels were not replenished unless asked because they didn't have enough for the amount of people staying at that time. Our room entry light was broken and didn't work the entire time we were there even though we asked several times for it to be fixed. It is really unsafe walking into the room at night without lights. Had to leave bathroom light on. There is no gym facilities at all in this hotel and the neighborhood and weather do not make it conducive to walking or running outside.
    Stayed 
    January 2017
    2.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    1.0  of 5 stars
    Location
    1.0  of 5 stars
    Cleanliness
    2.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, West Valley City, responded to this review,
    January 19, 2017
    Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room such as the broken entry light and if the towels were not replenished. We will make sure that your feedback will be forwarded to the hotel management to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
  • O4758BAkimr
    United States
    “Would definately stay again. review by O4758BAkimr from United States
    4.0  of 5 stars
    Reviewed 
    January 09, 2017
    Trip type: 
    Family
    As a veteran traveler staying at many different types and levels of properties, I continue to return to this property when in the area as I continue to have a pleasant and comfortable lodging experience at a most reasonable value. Although a somewhat older property, it is kept up very nice and is very clean. The staff has always been very nice, attentive and very accommodating. Hence, why I repeatedly elect to stay at this property when in the area. I have read some other less than favorable comments. Of which I can only say that as with any property, if challenges may unfortunately arise, as they always seem to do in the real world at all properties, always clearly inform the staff as quickly as possible of such issues and give them a reasonable opportunity to address and resolve any such issue as no-one can effectively address and resolve something unless they are aware of the issue. More times than not this is where properties really show their actual commitment to reasonable and timely customer service or they instead fail miserably. Thus far, this property has exceed all of my reasonable lodging expectations as I continue to stay here and recommend it to others in the area as well. The only reason I did not give it an "Excellent" rating across the board is because of their breakfast challenges which seem to be less than preferred and of a much lesser quality and presentation than I have had at other similar Country Inn properties. Hopefully they will read this review and address this in a more assertive manner so as to bring it in alignment with the high quality presentations of their other properties. Enjoy your stay...
    Stayed 
    January 2017
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
  • Bryan Curtis W
    Cleveland, United States
    “Great location for restaurants, shopping and freeway access review by Bryan Curtis W from Cleveland, United States
    4.0  of 5 stars
    Reviewed 
    December 29, 2016
    Trip type: 
    Family
    The hotel is near lots of restaurants, stores, and freeway access. Easy access in and out of the hotel, nice hot breakfast (biscuits & gravy), hotel staff is very nice, and rooms are good size. Pool area could use a little updating.
    Stayed 
    December 2016
    5.0  of 5 stars
    Rooms
    4.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    3.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.