Please note that we are currently undergoing renovation work. Parts of the hotel may be inaccessible to guests or under repair until November 30, 2017. At this point, the pool and spa are not affected.
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2000 Gateway Court
West Bend  WI  53095  USA
LAT: 43.395892 LONG: -88.18996
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+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (262) 334-9400 Fax: +1 (262) 334-9504

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Country Inn & Suites By Carlson, West Bend, WI

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 217 traveler reviews
Ranked #2 of 4 hotels in West Bend

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Type of Traveler

  • traveler_type_families
  • traveler_type_couples
  • traveler_type_solo
    Solo travel
  • traveler_type_business

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hotel Photos
West Bend Hotel West Bend, WI Lodging West Bend, WI Hotel Lobby West Bend, WI Hotel Room Hotel Suites in West Bend, WI
TripAdvisor Photos
photo3.jpg photo2.jpg photo1.jpg photo0.jpg Relaxing atmosphere

Most Recent Traveler Reviews:

  • Mike J M
    Marshalltown, United States
    “Not Very Clean review by Mike J M from Marshalltown, United States
    2.0  of 5 stars
    September 25, 2017
    Trip type: 
    Stayed here two years ago - I thought it was OK, so made another reservation. To my surprise, under some construction - not advised at reservation time. The housekeeping has gone down hill and the HVAC unit was so loud, it kept waking us up. This unit needed some maintenance or replacement. Doubt we will make another reservation at this place in the future.
    September 2017
    2.0  of 5 stars
    2.0  of 5 stars
    1.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    1.0  of 5 stars
    2.0  of 5 stars
    Review collected in partnership with this hotel
    Tim B, General Manager at Country Inn & Suites By Carlson, West Bend, responded to this review,
    September 28, 2017
    Thank you for your feedback on your recent stay with us. I want to apologize for the problems you mentioned- I will be meeting with both our maintenance and housekeeping teams to discuss these issues, making sure they are addressed and rectified so that future guests do not have the same problems. I do hope that you will give us another chance in the future to make up for your disappointments during your recent stay. Our renovations should be completed in early 2018 and I am confident that future stays will be a more positive one. Please feel free to reach out to me personally should you wish to discuss your stay further. Looking forward to seeing you again- Sincerely
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.