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155 38th Avenue
St. Charles  IL  60174 LAT: 41.919675 LONG: -88.26916
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+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (630) 587-6564 Fax: +1 (630) 587-6568


Country Inn & Suites By Carlson, St. Charles, IL

TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 133 traveler reviews
Ranked #9 of 11 hotels in Saint Charles

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Type of Traveler

  • traveler_type_families
  • traveler_type_couples
  • traveler_type_solo
    Solo travel
  • traveler_type_business

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hotel Photos
St. Charles Hotel Lodging in St. Charles, Illinois St. Charles Hotel's Breakfast St. Charles, IL Hotel with Pool Meeting Space in St. Charles, IL
TripAdvisor Photos
This is the actual view taken 5/27/16 which is not even close to what's advertised on their webs Rear of the hotel Lamp shade on desk Pink Silly string?

Most Recent Traveler Reviews:

  • Jillian H
    United States
    “Under Construction review by Jillian H from United States
    2.0  of 5 stars
    September 12, 2016
    Trip type: 
    Friends getaway
    The hotel is currently under major construction to be switched from a Country Inns and Suites to a Holiday Inn Express. I do not feel it is acceptable to pay full price for a room when the amenities listed for the rooms are unavailable because they are under construction, (i.e: swimming pool, hot tub, multiple entrances into the hotel besides the main, parking). Other than the construction, our room had some issues. 1. The television remote stopped working after only clicking the power button and the volume button twice. 2. The Jacuzzi drain mechanism failed and there were no instructions for the jacuzzi that indicated the exhaust timer had to be on to make the whirlpool jets function. 3. The shower head knob was very difficult to pull up from the shower faucet and I felt like I was going to rip the faucet out of the wall. On a good note, the room was fairly clean and the staff was friendly. I was pleased that I was given a $60 discount on my stay after informing the check-out attendant of the issues with our room. Hopefully the Holiday Inn Express will be a lot nicer once it is complete.
    September 2016
    2.0  of 5 stars
    3.0  of 5 stars
    3.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    4.0  of 5 stars
    5.0  of 5 stars
    Review collected in partnership with this hotel
    Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review,
    September 15, 2016
    Dear Jillian, Thank you for taking the time to provide a review on your recent stay with us. I am terribly sorry for the construction taking place and the numerous issues you encountered during your stay. I can assure you that these issues brought to my attention will be addressed immediately. I am glad to hear the front desk provided compensation for the numerous problems you had during your stay. Thank you for your patience during our renovation and we hope to see you again in the future when our project is completed. Best regards
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.