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Address:
400 Paroquet Springs Drive
Shepherdsville  KY  40165  USA
LAT: 37.985898 LONG: -85.70338
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (502) 543-8400 Fax: +1 (502) 543-8469

Email:
Hotel Information

Country Inn & Suites By Carlson, Louisville South, KY

https://www.countryinns.com/shepherdsville-hotel-ky-40165/kyshephe

TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 253 traveler reviews
Ranked #5 of 9 hotels in Shepherdsville

Traveler rating

  • Excellent
    94
  • Very Good
    64
  • Average
    40
  • Poor
    27
  • Terrible
    28

Type of Traveler

  • traveler_type_families
    Family
    111
  • traveler_type_couples
    Couples
    56
  • traveler_type_solo
    Solo travel
    13
  • traveler_type_business
    Business
    40

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
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TripAdvisor Photos
Toilet seat was broken Looks like most things hadn't been dusted in awhile stains on comforter This was our room. Mold, cobwebs, and holes everywhere!  Can't believe they got $138 a night for

Most Recent Traveler Reviews:

  • kiki237
    Smyrna, TN
    “Nice hotel, manager needs to work on customer service. review by kiki237 from Smyrna, TN
    4.0  of 5 stars
    Reviewed 
    November 27, 2016
    Trip type: 
    Family
    The hotel was good, the policies at the hotel not so much. 1. The person (whom I later found out was a manager) answering the phone told me I could request adjoining rooms, but no guarantee. He was rude about explaining it & NEVER have I ever been told that at another hotel (& I have stayed in many hotels). He said if the room I am assigned to had someone the night before & they wanted to stay over they would not make them move (they only have a few adjoining rooms, the staff couldn't move my assigned room?) Dumb policy that lost another room rental for the night, we visited & they left. The hotel didn't have many guests that night, DUMB policy. 2.Charging my card for incidentals & taking up to 6 days to return to my card, NOT COOL. I have had to have my card run & they have only charged if there was a problem (never have I had to pay extra). Seriously, what is $37 going to pay for anyway, except maybe towels? DUMB POLICY. Staff checking in was awesome, she was pleasant. Management may need to take some lessons in customer service, watch your tone & rethink your policies that seem to be unfriendly & unaccommodating. Lastly, after reading reviews about how water goes everywhere with the shower on. The shower curtain needs to be longer, I suggest a liner too. You have fabric hanging that is about 4 inches too short. This would help the rusting problem I saw on the tub.
    Stayed 
    November 2016
    4.0  of 5 stars
    Rooms
    4.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    3.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    mahesh p, General Manager at Country Inn & Suites By Carlson, Louisville South, responded to this review,
    November 29, 2016
    Thank you for your feedback and for taking the time to write about your experience. We do apologize about the inconvenience. We look forward to your next stay.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.