Top floor was quieter but warmer; which can be a plus b/c of need for less covers!! 3rd floor middle room- I have no complaints! (jbuck601)
Tue Feb 21 07:28:01 CST 2017
Ours was lovely, directly above reception (MrsMancini)
Tue Oct 11 07:39:11 CDT 2016
Stay somewhere else. (HAL101)
Fri Jul 22 08:42:05 CDT 2016
Never had a bad room yet (Debra W)
Mon Apr 18 06:47:55 CDT 2016
I always have the same room with a Jacuzzi on the first floor. (SatisfiedCustomer211)
Fri Mar 04 14:37:44 CST 2016
Most Recent Traveler Reviews:
New Ulm, MN, United States
“Poor Check-In, Great Stay review by troyv15 from New Ulm, MN, United States”
February 15, 2017
The check-in experience was bad. We were not greeted for several minutes. The attendant only came out to meet us when another employee, who was ending their shift, contacted her. The attendant was completely unhelpful when I asked her about payment options, only responding with "I haven't been here long." We felt disrespected when, during our check-in, she stopped the entire process to listen to the hockey game that was on the radio and let out a "Yes!" when hearing who scored. It felt like we were at a sports bar, not a nice hotel. Outside of check-in, everything was perfect! The room was fantastic and spotless! We enjoyed the hot tub twice during our visit and were totally impressed with both it and the pool area in general. Our stay was great!
Review collected in partnership with this hotel
CI-ShakManagement, Owner at Country Inn & Suites By Carlson, Minneapolis/Shakopee, responded to this review,
February 18, 2017
Thank you for your feedback and compliments. We are extremely excited that overall your stay at our hotel was great. However, it is disappointing to learn that you had an unusual experience at check-in and for that please accept my sincere apology.
It goes without saying that what you experienced is not the standard we strive to uphold. We have reviewed our check-in procedures and made appropriate changes to prevent this from occurring in the future.
We look forward to having you as a guest soon and I hope that you will give us the opportunity to serve you on your next visit to Shakopee, MN.
Saeed A. Khan
Managing Director Hotel Operations Americas