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Address:
797 East Henrietta Road
Rochester,  NY  14623  USA
LAT: 43.104246 LONG: -77.61698
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (585) 427-0131 Fax: +1 (585) 272-7367

Email:
cx_rote@countryinns.com

Country Inn & Suites By Carlson, Rochester Airport-University Area, NY

https://www.countryinns.com/rochester-hotel-ny-14623/nyrochea

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 476 traveler reviews
Ranked #13 of 30 hotels in Rochester

Traveler rating

  • Excellent
    206
  • Very Good
    145
  • Average
    74
  • Poor
    34
  • Terrible
    17

Type of Traveler

  • traveler_type_families
    Family
    226
  • traveler_type_couples
    Couples
    84
  • traveler_type_solo
    Solo travel
    23
  • traveler_type_business
    Business
    82

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Welcome to the Country Inn & Suites Rochester-Brighton Welcome to the Country Inn & Suites Rochester-Brighton Welcoming Rochester-Brighton Hotel Rochester-Brighton Hotel with Indoor Pool Rochester Accommodation
TripAdvisor Photos
Hotel Exterior - Day Indoor Heated Pool Jacuzzi Suite Standard King Queens Suite Bedroom

Most Recent Traveler Reviews:

  • Dr. Patricia L
    Charlotte, NC, United States
    “FAKE Promises of accommodations, amenities, and services that we DID NOT RECEIVE review by Dr. Patricia L from Charlotte, NC, United States
    1.0  of 5 stars
    Reviewed 
    September 20, 2016
    Trip type: 
    Family
    We are extremely disappointed in our stay! Although your staff was very friendly, we did not receive the accommodations that were paid for and the room was unacceptable! First, the room: the A/c in the bedroom was right next to the bed and if turned on the person on that side of the bed was blasted with cold air, if turned off the room was to hot! The additional section of the suite did not have A/C nor did it even have a fan! When the door was closed it was unbearably hot to try to sleep! Second, the Pool-Spa: After a long day and return to the hotel we were looking forward to relaxing in the spa that you advertised was available! This was a VERY Important feature of why your hotel was selected for our stay. However, the spa was removed and cemented over and the pool was cold! We were NEVER notified of this change but still you charged us the same rate as if the spa and a heated pool that were advertised were available. Third, the Food: Your website advertises that your menu rotates so we can experience a new offering EVERY DAY. The first day we had scrambled eggs and the remaining 3 days we had some flat microwaved egg circle and sausage patties??? There were NO Omelets, NO Breakfast Burritos, NO Savory Biscuits and Gravy, NO Eggs Benedict, NO Cinnamon Twirl French Toast, and NO Packed-With-Power Yogurt Parfaits!!!! PLUS, you promised non-disposable dishes, BUT ONLY had them our first day and then it was Styrofoam plates which I am allergic too thereafter! Next, we were promised that you offered a Shuttle Service: Website states - Airport Shuttle Service Service is available within a three-mile radius. Guests must request airport transportation when making their reservation. Requests must be made at least 24 hours in advance. At the time of booking, the hotel will let you know if your requested time is available. When you arrive at the airport, please be sure to call the Country Inn & Suites before going to the shuttle pickup area. I asked to make a reservation for pick-up of your shuttle from the airport when I made my reservation and was told that I couldn't and I needed to call when I landed. AND they couldn't tell me how long of a wait to get picked up, so we had to pay for taxi service to get to the hotel! At this point, I am so disappointed and angry that I was charged for accommodations, amenities, and services that we DID NOT RECEIVE that I want to do a full Charge Back on the money you charged my credit card and never rebook with your hotel anywhere in the Country again. This was my first stay with you in Rochester and You promised everything and delivered NOTHING! I would like you to review this survey and extend not only a refund but let me know what you would like to do to regain my future business. My son and his family reside in Rochester next to your hotel and my repeat business to stay with you on a regular basis will be heavily judged as to your response. Confirmation # LTYFNGQ Check-in 9/15/2016 Check-out 9/19/2016 Charged: $668.04 Sincerely, Dr. Patricia Littwin 980-475-0560 drpatti@lknpsychiatric.com
    Stayed 
    September 2016
    3.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    1.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review,
    September 23, 2016
    Dear Dr. Patricia L: I have sent you a private reply to your email address.
  • Amanda B
    “Perfect Place with the Best Staff review by Amanda B
    5.0  of 5 stars
    Reviewed 
    September 20, 2016
    Trip type: 
    Business
    So many things I would like to say first the staff were amazing as always and the hotel was very very clean fresh hot coffee at all times of the day not to mention fresh cookies too BONUS ...Highly recommend this place to anyone who plans on staying in the area They put on a terrific breakfast also...10 stars from this happy customer....Thanks for all you do
    Stayed 
    September 2016
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.