Please note that our hotel no longer offers a whirlpool spa in the pool area. We thank you for your understanding.
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Address:
4635 West Henrietta Road
Rochester  NY  14467  US
LAT: 43.060516 LONG: -77.65222
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (585) 486-9000 Fax: +1 (585) 486-9010

Email:
cx_henr@countryinns.com

Country Inn & Suites By Carlson, Rochester-Henrietta, NY

https://www.countryinns.com/rochester-hotel-ny-14467/nyrochso

TripAdvisor Traveler Rating:

4.5 of 5 stars
4.5 of 5 stars Based on 630 traveler reviews
Ranked #3 of 16 hotels in Henrietta
  • Certificate of Excellence 2016
    Certificate of Excellence 2016

Traveler rating

  • Excellent
    365
  • Very Good
    170
  • Average
    58
  • Poor
    25
  • Terrible
    12

Type of Traveler

  • traveler_type_families
    Family
    354
  • traveler_type_couples
    Couples
    107
  • traveler_type_solo
    Solo travel
    32
  • traveler_type_business
    Business
    83

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Henrietta, NY Accommodations Henrietta, New York Hotel's Lobby Henrietta Suite Whirlpool Suite in Rochester, New York Hotel Suites in Rochester
TripAdvisor Photos
Welcome to the Country! photo2.jpg photo1.jpg photo0.jpg the sink

Most Recent Traveler Reviews:

  • lcc6507
    “Great value review by lcc6507
    5.0  of 5 stars
    Reviewed 
    January 02, 2017
    Trip type: 
    Solo travel
    Clean, updated, with nice amenities, such as a refrigerator in each room and spacious desk areas. The free breakfast and wifi are nice touches, and it's very close to the airport and shopping. The staff are also very helpful and accommodating.
    Stayed 
    December 2016
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
  • AJ_Wo
    Sanford
    “Gone downhill review by AJ_Wo from Sanford
    2.0  of 5 stars
    Reviewed 
    December 20, 2016
    Trip type: 
    Family
    Room was clean. Breakfast was so-so. Dry scrambled eggs and diced ham one day, previously frozen eggs (sunny side up?) the next. Biggest Issue - needed a shuttle to the airport. Shuttle was not available since "the general manager is the only one allowed to drive it and she is out of town" and no vouchers to cover the cost of a taxi. Staff was indifferent to our needs. Stayed here in the past but not again.
    Stayed 
    December 2016
    4.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    2.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    CountryHotelManager, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review,
    December 21, 2016
    Thank you for taking the time to review your recent stay with us. We cannot apologize enough about the experience you had during your stay with us. Please accept our apologies. If you would like to discuss this further please feel free to call me directly at the hotel at 585-486-9000. Again we are so sorry about this and we hope to hear from you
  • E921VMdonaldb
    Windsor, United States
    “Swimming pool and hot tub with free breakfast review by E921VMdonaldb from Windsor, United States
    4.0  of 5 stars
    Reviewed 
    December 19, 2016
    Trip type: 
    Family
    We have stayed here three times and have been satisfied each time. This is five minutes from our grandchildren who love to swim in the pool, Their parents come to visit us and enjoy the hot tub. The free breakfast and 24 hour coffee give us a great start to the day.
    Stayed 
    December 2016
    4.0  of 5 stars
    Rooms
    4.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.