I've stayed here on several floors, all seemed ok. (stash59)
Sep 10, 2016
Third floor no ice machine (Roger W)
Aug 01, 2016
Pool is indoor on first floor. All floors go through the lobby. (R L)
Jul 25, 2016
Choose a room away from breakfast preparation area. (kycats78)
May 03, 2016
I got an even numbered room, so it didn't face the freeway...I think that helped eliminate unnecessary road noice (HaveCameraWillTravel)
Feb 16, 2016
Most Recent Traveler Reviews:
Saint Louis, Missouri
“Friendly staff was the only positive review by Lauren L from Saint Louis, Missouri”
October 17, 2016
Though staff was helpful with a quick check in after a long day of travel, our overall stay in room 203 was disappointing. The décor seemed to be either damaged or stained and gave an overall dirty feeling to the room. The bath towels had an odor to all of them, smelling old and dingy. Curtains, carpet, ottoman all had visible stains on them in multiple areas. Faucets are outdated and water pressure in the shower was very weak. The wifi signal was also weak, losing connection every few minutes. The only curtains which close are entirely sheer and do not block the very bright light that shines through the window and reflects in the mirror hanging on the side wall. There was no way to block out the light, making sleep very difficult.
Review collected in partnership with this hotel
Kirk D, General Manager at Country Inn & Suites By Carlson, O'Fallon, responded to this review,
October 19, 2016
Ms. Lauren L,
I want to apologize for the issues that occurred during your time with us. Thank you for bringing up the concerns with your room. I have addressed each of the housekeeping issues with our staff to be resolved immediately before reopening this guest room.
In regards to the age of the rooms, we are working closely with our owners to begin a full renovation on the facility in the very near future in order to match the updated brand refresh of Country Inn & Suites.
In regards to the curtain issues, there is a blackout curtain in the guest room. I did have our staff verify that it was in this guest room. Each guest room has these in order to block out the sun in the morning, and any parking lot lights to provide safety and security for our guests.
We appreciate your business to the O'Fallon, IL area, and we hope that we may serve you in a more proper way on a future trip back to our city.