Staying at the back you avoid any noise that may be happening in the lobby area. (Cheryl1231)
Wed Oct 26 04:19:56 CDT 2016
Hotel borders loud, busy I-88. Try to get a room as close to the lobby as possible. (9999Tr_Av_El_Er)
Sat Sep 17 05:42:32 CDT 2016
This is one of the few hotels in Naperville, IL that offers 2 beds in a room. (Virginia H)
Tue Sep 13 10:05:30 CDT 2016
Our first floor room was quiet and close to the exit. (Suzanne K)
Thu Sep 01 09:09:06 CDT 2016
Most Recent Traveler Reviews:
“Did not stay review by WantsAnUpgrade”
January 02, 2017
The room was very hot and there was no air conditioning. We were told they could not turn on the air conditioning because it was a "two pipe system" and they could not turn on the air conditioning in the winter time. We DID NOT stay at the hotel at all- checked out after we checked in and saw this problem in the room. We were told we would not be changed for this day.
Review collected in partnership with this hotel
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this review,
January 03, 2017
Thank you for sharing your concerns with us. We truly apologize for both your discomfort and inconvenience as a result of the temperature in your guestroom, and are sorry you were unable to stay with us. We regret that the up-and-down temperatures of the season sometimes pose a challenge to ensuring a mutually comfortable temperature for all, and hope you will allow us another opportunity to exceed your expectations. Should you wish to discuss your stay further, please feel encouraged to reach out to me, Sandra Wolf.