Ask for north view. South view is a pipe yard. (A8598AOjamesd)
Tue May 17 15:27:09 CDT 2016
Top floor rooms would be quieter (182ami)
Tue Apr 19 14:02:54 CDT 2016
Go for third or 4th floor for better view and quieter rooms. (Dny37bg)
Wed Nov 04 15:21:26 CST 2015
Most Recent Traveler Reviews:
“Nice & Relaxing review by 592austins”
January 01, 2017
Strongly recommend staying at this peaceful and warm hotel........atmosphere inviting and quiet. The staff seemed genuinely interested in the well being of our stay.......our room, food satisfaction, needs in general.
Review collected in partnership with this hotel
Tabatha M, General Manager at Country Inn & Suites By Carlson, Boise West, responded to this review,
January 05, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you had a peaceful and warm experience! Thank you for the kind words about our staff service, and we are honored that you will recommend us to family and friends. We look forward to seeing you when your travels bring you back to the area.
“Problems not solved review by hopequilt from Donnelly, Idaho”
December 29, 2016
The hot tub was not working and for three days we were told "we're working on it... maybe today" Then we find out that the part to fix the heater was on order and not expected for several days. If we had been informed earlier, we could have moved and had our normal family get together at the pool/hot tub that is our annual Christmas tradition. I am not happy at all that the staff didn't tell us that it would be out of order for quite a while... that they tried to hide that fact so we would stay on longer. Also, the pool area was not as clean as it normally is. There was standing water, three or four puddles, on the pool deck with black dirt (mold?) at the edges of each puddle. They were not mopped dry any of the three days we were there, nor was there any evidence that the pool deck had been cleaned... all the grout looked black and dirty. When we arrived at the initial room, we found that they had booked an "accessible" room...not what I asked for. I don't know if it was the hotel or Travelocity that selected "accessible" but I do know IT WASN'T ME. I have no reason to ask for an accessible room, nor to I like the smaller sink, the shower, the lower closets, or any of the accommodations that are made for "accessible". When I asked to be switched to another room, the motel staff only offered an upgrade to a "king suite" for an extra 40 sum dollars per day. They failed to mention that there were several standard two-queen rooms available (I had to find them online). After two hours on the phone with Travelocity and my husband talking to the motel staff, we finally settled on a two-queen room as an alternative to the "accessible" room. Why could they not have offered that in the first place? We have stayed at this hotel for the past four years at Christmas time. It has always been a wonderful place for our family to meet and enjoy a dip in the pool. I'm sorry to say that we will be looking for other accommodations.