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Address:
7035 Commonwealth Avenue
Jacksoncille  FL  32220  USA
LAT: 30.336896 LONG: -81.76229
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (904) 786-0388 Fax: +1 (904) 783-7092

Email:
Hotel Information

Country Inn & Suites By Carlson, Jacksonville West, FL

https://www.countryinns.com/jacksonville-hotel-fl-32220/fljacwes

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 245 traveler reviews
Ranked #45 of 134 hotels in Jacksonville
  • GreenLeader Silver
    GreenLeader Silver

Traveler rating

  • Excellent
    115
  • Very Good
    69
  • Average
    28
  • Poor
    18
  • Terrible
    15

Type of Traveler

  • traveler_type_families
    Family
    91
  • traveler_type_couples
    Couples
    42
  • traveler_type_solo
    Solo travel
    13
  • traveler_type_business
    Business
    69

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Lodging in Jacksonville, FL Hotel Lobby in Jacksonville Jacksonville Hotel with Fitness Center Jacksonville, FL Hotel's Pool Hotel's Breakfast in Jacksonville
TripAdvisor Photos
Fitness Center Fitness Room photo1.jpg photo0.jpg Stain on drape

Most Recent Traveler Reviews:

  • H312YRstephanies
    Destin, United States
    “Rude & Dirty review by H312YRstephanies from Destin, United States
    2.0  of 5 stars
    Reviewed 
    November 20, 2016
    Trip type: 
    Business
    The employees are rude and the facility is dirty. I expected more from this franchise and was sadly disappointed. Breakfast was kind of gross too. The only redeeming point of this hotel was the rooms are a nice size and decorated.
    Stayed 
    November 2016
    2.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    2.0  of 5 stars
    Location
    2.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review,
    November 23, 2016
    We apologize that expectations were not met. As you can see from our previous reviews that this is not a common instance. We will definitely use your comments to check into the areas you have mentioned. We appreciate your insight and will communicate this to the appropriate departments. Sincerely, Kapil Bava - General Manager Country Inn & Suites Jacksonville West
  • reneeh655
    Cantonment, United States
    “Room for improvement review by reneeh655 from Cantonment, United States
    3.0  of 5 stars
    Reviewed 
    November 16, 2016
    Trip type: 
    Business
    I encountered some Maintenance Problems that couldn't be resolved because there wasn't anyone staffed. The front desk employee was friendly and tried her best to help but she could not resolve the issue. Linens were "older" and didn't look clean or feel nice and soft like most hotels around the same price range. Location wasn't the best so food options were limited to fast food within the vicinity. I had to drive about 15-20 minutes to find an average restaurant which was Applebee's. If you stay here I would definitely plan ahead for lunch and dinner if you don't eat fast food. Staff was friendly and helpful.
    Stayed 
    November 2016
    3.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    2.0  of 5 stars
    Sleep Quality
    2.0  of 5 stars
    Location
    3.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review,
    November 17, 2016
    Dear guest, Thank you for your review. We apologize about any shortfalls regarding maintenance. We do have 24/7 maintenance to assist with any guest issues when the front desk is alerted. We will use the guidance you have provided and share them with our respective departments to ensure proper attention. Many of our restaurants are located within 2-3 miles of our hotel including Applebee's which should be no more then a 5 minute drive. To help our guests with eating options we do carry a list at the front desk for the nearest locations of various eateries in the area. Thank you again for your comments and hope that you will consider our establishment in the future. Sincerely, Kapil Bava - General Manager Country Inn & Suites Jacksonville West
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.