Ask for a room in the front of the hotel. You might hear less highway noise. (KLP274)
Mon Jul 24 16:32:11 CDT 2017
Lower rooms are more accessible to accessing pool/hot tub, breakfast room, main entrance, etc. (christie440)
Mon Jul 24 11:48:26 CDT 2017
Coffee is available but get there early if you want the free cookies. (George_from_Florida)
Fri Jun 23 00:05:26 CDT 2017
Walls seem paper thin. While not a noisy place, I could certainly here the TV from my neighbor. (UncleBaboo)
Wed Jun 14 03:15:26 CDT 2017
Most Recent Traveler Reviews:
“Worst Experience Ever review by A L from Philadelphia, Pennsylvania”
December 13, 2017
First, let me say that I stayed at this hotel in 2015 and remember a very different experience. A good enough experience to book this hotel a second time. It all began the evening of check-in. Prior to, I requested a high floor away from the elevator and ice machine. I received just the opposite, a room right next to the elevator and told it was the only room available. I secured the room on my credit card so it was very disappointing that my request not honored. The room was appalling and my very worst experience ever. I have stayed in hotels most of my adulthood, recently at least monthly, and never experienced anything like this before. The most horrific experience was human feces still on the toilet seat, to stains on the sheets, dead bugs on the floor, housekeeping not performing any cleaning just emptying trash, not replacing towels, toiletries, cups and unsanitary fitness room. I shared my concerns with the on-duty manager the next morning and he assured me that he would address the concerns and communicate them to other supervisors. Suffice to say, no one addressed not even one of my concerns the entire 3-night, 4-day stay. I truly believe this hotel is not for human inhabitation, primarily because management does not respect its customers and refuse to display any form of leadership. Thank you for the opportunity to share my experience.
Review collected in partnership with this hotel
Lawrence W, Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review,
December 14, 2017
Thank your for posting your comments on TripAdvisor. We are looking into this and have passed this onto the HK manager.