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Address:
7120 South Springs Drive
Franklin,  Tennessee  37067  US
LAT: 35.953123 LONG: -86.81567
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (615) 778-0321 Fax: +1 (615) 778-0322

Email:
cx_cool@countryinns.com

Country Inn & Suites By Carlson, Cool Springs, TN

https://www.countryinns.com/franklin-hotel-tn-37067/tncool

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 462 traveler reviews
Ranked #7 of 23 hotels in Franklin

Traveler rating

  • Excellent
    232
  • Very Good
    136
  • Average
    52
  • Poor
    22
  • Terrible
    20

Type of Traveler

  • traveler_type_families
    Family
    181
  • traveler_type_couples
    Couples
    118
  • traveler_type_solo
    Solo travel
    18
  • traveler_type_business
    Business
    102

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Cool Springs, Tennessee Hotel Franklin, Tennessee Lodging Cool Springs, TN Accommodations Franklin Hotel Rooms Hotel Rooms in Franklin, TN
Trip Advisor Photos
photo1.jpg TV and dresser fridge/microwave Living room area King Bed

Most Recent Traveler Reviews:

  • Chris H
    “Great online - horrible in person review by Chris H
    1.0  of 5 stars
    Reviewed 
    August 07, 2016
    Trip type: 
    Couples
    The pics of the hotel online were awesome, but once up at the room, it was disgusting. The air conditioning vent were all very dusty, there was blood on the curtains, and the toilet seat was even dirty. I'll never go back to another Country Inn & Suites again.
    Stayed 
    August 2016
    1.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    2.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    1.0  of 5 stars
    Cleanliness
    3.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review,
    August 19, 2016
    Thank you for staying with us. We appreciate your feedback very much and want you to know we strive to represent ourselves consistantly both online and in person. We regret the concerns you've shared and want to assure you the front desk is available if you encounter anything upon entering your room that is unsatisfactory. We are more than happy to address issues immediately to remedy any situation as we are concerned about what you've described. We have a stringent maintenance and housekeeping protocol and want to ensure every guest a clean and comfortable. On behalf of the entire Hotel, we apologize and look for an opportunity to earn your trust in the near future.
  • Dave M
    Mobile, United States
    “Excellent review by Dave M from Mobile, United States
    5.0  of 5 stars
    Reviewed 
    August 05, 2016
    Trip type: 
    Couples
    The suite was great. Clean room and friendly staff. Breakfast was great, each morning. Close to Nashville. Only 20 minutes away from Opry and downtown Nashville district. Near great restaurants and shopping. Close to Interstate. Easy to get to.
    Stayed 
    August 2016
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review,
    August 16, 2016
    Perfect! Thank you!
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.