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Address:
1160 West Devon Avenue
Elk Grove Village  Illinois  60007  US
LAT: 41.99356 LONG: -88.02961
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (847) 985-0101 Fax: +1 (847) 985-0202

Email:
cx_oweg@countryinns.com

Country Inn & Suites By Carlson, Elk Grove Village at I-290, IL

https://www.countryinns.com/elk-grove-village-hotel-il-60007/ilelkgro

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 293 traveler reviews
Ranked #2 of 14 hotels in Elk Grove Village
  • Certificate of Excellence 2016
    Certificate of Excellence 2016

Traveler rating

  • Excellent
    139
  • Very Good
    98
  • Average
    28
  • Poor
    17
  • Terrible
    11

Type of Traveler

  • traveler_type_families
    Family
    122
  • traveler_type_couples
    Couples
    38
  • traveler_type_solo
    Solo travel
    15
  • traveler_type_business
    Business
    85

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Elk Grove Village, IL Hotel Country Inn & Suites Elk Grove Village, Illinois Accommodations in Elk Grove Village, Illinois Elk Grove Village Lodging Elk Grove Village Hotel Rooms
TripAdvisor Photos
Country Inn & Suites Elk Grove Thumbnail Lampshade, and Sofabed Lampshade, and Sofabed photo1.jpg photo0.jpg

Most Recent Traveler Reviews:

  • Kimberly K
    De Pere, WI, United States
    “OK room but poor customer service review by Kimberly K from De Pere, WI, United States
    2.0  of 5 stars
    Reviewed 
    September 13, 2016
    Trip type: 
    Couples
    When I made my reservation, I signed up for the eStandby Upgrade offer for a whirlpool room. When I checked in, I asked if a room was available for the upgrade and was told there was not a room available. The woman who checked us in was not friendly at all and barely looked up. She appeared to be doing something else while she was checking us in and I doubt that she even listened to what I was asking. After I checked in, I looked on the Country Inn & Suites website and found that "Whirlpool Room" was still available for the 2 nights we were staying. I can only guess that this hotel does not honor the eStandby Upgrade even if a room is available. This makes no sense because eStandby is an upgrade that you pay for at a slightly reduced rate. Very poor customer service. Room was OK. Bathroom was small but it was clean. The water spout for the bathtub faucet was not installed straight. It was twisted sideways slightly but noticeably and appeared to be caulked into place. It just looked like a sloppy installation. Rug in room had crumbs under table that were not vacuumed otherwise that room looked clean.
    Stayed 
    September 2016
    3.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    3.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    HotelManager834, General Manager at Country Inn & Suites by Carlson, Elk Grove Village, responded to this review,
    September 14, 2016
    Dear Kimberly, I apologize for the inconvenience you experienced at our hotel, I want to assure you that we take guest satisfaction very seriously and I have addressed it with my team. I reached out to you yesterday regarding this on a separate email in case you have further questions. Sincerely,
  • Frank S
    hecker, United States
    “Great Place to stay while in town for business review by Frank S from hecker, United States
    4.0  of 5 stars
    Reviewed 
    August 31, 2016
    Trip type: 
    Business
    I attended a training class at the conference center connected to the Hotel. The hotel rooms were very nice and accommodating. The continental was better than most, they offered a hot breakfast, not just donuts and cereal.
    Stayed 
    August 2016
    5.0  of 5 stars
    Rooms
    4.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.