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Find answers to your frequently asked questions.

This support topic is in the Changing Your Travel Plans category.

I have an E-Cert. Can I change my reservation?
Yes, you can change the reservation as long as the new, adjusted reservation meets the E-Cert requirements and the changes are made before the original check-in date.  Please note however that this only applies to reservations that did not require any pre-payment at the time of booking (e.g. advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.

More E-Cert information is available including cancellations and applying an E-Cert to an existing reservation.

Frequently Asked Questions