Do not expect any help if there is a problem with your prepaid reservation. (Delvin D)
Wed Nov 15 19:02:08 CST 2017
Do not accept a room on the first floor. (foreverlearningTC)
Sun Sep 17 15:54:12 CDT 2017
Older rooms and awful hotel customer service (Kristina W)
Thu Sep 14 12:48:33 CDT 2017
I dont even know. (Melissa F)
Wed Feb 08 09:42:32 CST 2017
This stay I had a king room and it was very accommodating to my needs. (lonniezoe)
Fri Dec 16 14:56:48 CST 2016
Most Recent Traveler Reviews:
Thunder Bay, Canada
“Horrible Customer Care & Sadly in need of updates review by N8449RPmikeb from Thunder Bay, Canada”
October 27, 2017
The customer service at this hotel was unsatisfactory to say the least. The front desk staff are either terribly under trained and provide no level of customer care that you'd expect for the rates being paid. The hotel is also in desperate need of updating.
Review collected in partnership with this hotel
CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Coon Rapids, responded to this review,
November 03, 2017
Thank you for reaching out to us. We strive for guest satisfaction and we are sorry that your experience fell short of that standard due to the hotel condition and the service you received from our front desk staff at that time. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
“Feeling of being part of the family review by lonnies48 from Bemidji, Minnesota”
October 22, 2017
Check in was simple and nice to be recognized as a member. Room was excellent, what I would consider a king suite and I believe it was one that they recently redid the carpet in. Staff is very friendly and gives you that home away from home feeling and being part of the family. Seems like it is a family run hotel which brings out that feeling like family atmosphere I was feeling this stay.