Complimentary shuttle is based on availability. No shuttle service is available on home game days.
Though the kiddie pool area is open, the slide will be closed for repairs September 1-30, 2016. The hotel pool will be closed for annual maintenance January 15-21, 2017. We apologize for the inconvenience.
Address l Telephone l E-mail l Map
▼▲
Address:
6275 Nesbitt Road
Madison,
WI
53719
US
LAT: 43.008664 LONG:
-89.48007 View and Explore
Traveler tips help you choose the right room.Room Tips (5)
Do not use this hotel (ghansen09)
Aug 16, 2016
Try to get on as far from the highway side as possible. (Phyllis S)
May 13, 2016
Choose another Hotel (J W)
Aug 20, 2015
I honestly wouldnt book here until they train their front desk staff on providing premier customer service to guest (Laniyah123)
Aug 16, 2015
Our room was located away from a busy highway, so it was very quiet. (DickBobG)
Jul 12, 2015
Hotel Photos
TripAdvisor Photos
Most Recent Traveler Reviews:
Tobias W
La Crosse, United States
“nice rooms bad customer service review by Tobias W from La Crosse, United States”
Reviewed
September 19, 2016
Trip type:
Family
Overall the customer service was terrible. We had staff that were not very helpful and overall crabby when we had simple request. Not helpful when we needed an extra room and was told the better rates were online only and they could not get them for us. Then when we did not online room the room that was given was not idea and they did not want to make any changes even though it was a Sunday night and not many guest in the hotel. Also the wrong credit card got charged even though we requested a change.
Stayed
September 2016
Rooms
Value
Sleep Quality
Location
Cleanliness
Service
Review collected in partnership with this hotel
Carol R, General Manager at Country Inn & Suites By Carlson, Madison Southwest, responded to this review,
September 20, 2016
Good Afternoon - Thank You for taking the time to submit another review. As I explained previously, you booked with Expedia on your original room. We do not even see what that rate is so there is no way for us to match that rate in the hotel. If you want any 3rd party rate you have to reserve with Expedia etc under their terms and conditions. I understand you feel the hotel was not up to full occupancy but we can only offer what we have available and you did receive the room you reserved through Expedia. I apologize for the confusion and next time you stay please feel free to contact the hotel directly and I would be happy to assist you in making your reservations.
Safe travels!
davidvF8767YI
Amelia Island, Florida
“Need better trained staff & fire Carol, gen mgr (if you can find her hiding in her ofc) review by davidvF8767YI from Amelia Island, Florida”
Reviewed
September 13, 2016
Trip type:
Business
door keys did not work as well as the replacements keys. We had to exchange the keys twice during our 3 day stay. In addition, we had to wait 15 minutes to get replacement door keys! Normally it takes 5 seconds to key in another replacement dr key. Then at mid-night, security banged on our door, woke us up and asked if the door keys worked! Really! We asked to speak with mgr, but each time staff claimed she was busy in her ofc! More like hiding in her ofc. And mgr never returned our calls. I travel and stay at numerous hotels, including Cntry Inn, this hotel by far is the most in-adeptly run we ever stayed at - including 2 & 3 star hotels.
Stayed
September 2016
Rooms
Value
Sleep Quality
Location
Cleanliness
Service
Review collected in partnership with this hotel
Carol R, General Manager at Country Inn & Suites By Carlson, Madison Southwest, responded to this review,
September 15, 2016
Hello again David - I apologize that I was not on duty this past weekend - I was not hiding - my office is right next to the front desk and is pretty impossible to hide in.
I did just discover through my assistant, that the message you left was a phone number only - no name or message - and when he tried to reach you for details - was not able to. I am sorry you did not enjoy your stay and key issues are usually something the staff on duty can take care of in a matter of seconds.
I hope that when you do stay again we can meet your expectations. I look forward to meeting you.
