Country Inn & Suites by Radisson, Lexington, VA

We have been staying at Country Inns & Suites for almost two decades. We had a doozie of a stay at your Emporia, VA location a few months back but decided we wouldn't let one poor experience influence an exit from our longstanding patronage to your hotel brand. We were finely rewarded for this decision from the moment we checked into your Lexington, VA hotel. Wow! We were greeted with a calm smile from Front Desk Clerk Sherry Miller who was simultaneously checking in an entire basketball team. Sherry's multitasking was that of a true professional and the grace to which she was handling everything exceeded anything I've ever experienced in your hotels. From giving us extra pillows and blankets so our 5th family member could sleep more comfortably on the floor since all the rollaways were allotted to the basketball team to the maps and suggestions for our daughter's 20th b'day outing the next day, Sherry left out no details. The breakfast crew of two older gentleman was fantastic too. They were methodical in their cleaning and keeping the breakfast items stocked and the dining atmosphere pleasant. I seriously was in awe at how our expectations were exceeded. Then it happened, Sherry went above and beyond in a manner to which I've never been witness to: Sherry had made a card for our now 20 year old Hannah and slid it under the door and made a little three tiered stack of "cookie cake" with a candle atop and we sang Happy Birthday to Hannah in the lobby of your hotel. Sherry doesn't know this, but my Mom always made my children's b'days exceptional and she passed away almost two years ago on my birthday, so b'days are still hard not only for me but for my children who were so used to that extra special dose of attention and love only my Mom could give. Sherry helped restore some of those feelings. Hannah got home and that 20 year old posted Sherry's bday card to her bedroom door. We enjoyed another delightful breakfast on the morning of our departure and left your establishment with rested bodies and full hearts and stomachs. Thank-you from my family to yours, Sara L. Holden