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Address:
12915 Fm 1960 Road West
Houston  TX  77065  USA
LAT: 29.918835 LONG: -95.60991
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (832) 478-9937 Fax: +1 (832) 688-9317

Email:
cx_hotx@countryinns.com

Country Inn & Suites By Carlson, Houston Northwest, TX

https://www.countryinns.com/houston-hotel-tx-77065/usahotx

TripAdvisor Traveler Rating:

4.5 of 5 stars
4.5 of 5 stars Based on 226 traveler reviews
Ranked #122 of 517 hotels in Houston
  • Certificate of Excellence 2017
    Certificate of Excellence 2017

Traveler rating

  • Excellent
    134
  • Very Good
    52
  • Average
    18
  • Poor
    14
  • Terrible
    8

Type of Traveler

  • traveler_type_families
    Family
    81
  • traveler_type_couples
    Couples
    18
  • traveler_type_solo
    Solo travel
    19
  • traveler_type_business
    Business
    82

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
TripAdvisor Photos
Country Inn & Suites Houston NW Swimming Pool Country Inn & Suites Houston NW Queen Standard Country Inn & Suites Houston NW Exterior Space Center Houston Home of the Houston Texans and Houston Livestock and Rodeo

Most Recent Traveler Reviews:

  • JohnFL32
    Tampa, Florida
    “Never Again review by JohnFL32 from Tampa, Florida
    2.0  of 5 stars
    Reviewed 
    October 10, 2017
    Trip type: 
    Solo travel
    I called in advance to request a room on 1st floor and possibility of checking in early. I was told that I could get a room on 1st floor but would not be able to check in until 2:30 to 3 pm. I arrived at 2:55pm and was told it would be a couple of hours before rooms were ready. My 1st floor request? Well I got a room on the 2nd floor. Was told that no one can promise guest that. As a Club Carlson member I was shocked at the rudeness of the woman that checked me in.Rude Front Desk Staff Charges on Credit Card that didn't apply to my stay Problems with AC not working properly Did I mention rude Front Desk Staff Night Vandalism of vehicles in Parking Lot
    Stayed 
    October 2017
    3.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    3.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    David D, Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review,
    October 12, 2017
    Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. There is no reason any associate should be rude to any guest. This has been addressed with our management team to prevent this from happening in the future. Best regards,
  • Beverly E
    “Country Inn & Suites, NW Houston review by Beverly E
    3.0  of 5 stars
    Reviewed 
    October 07, 2017
    Trip type: 
    Solo travel
    Friendly staff. Comfortable room. Very quiet. Dirty dishes! No one used the pool or exercise room that I saw. Doesn't live up to its website, but was worth the discounted rate I got. The gift shop is just a beverage machine, an ice-cream freezer and a few racks of snacks. There were some disadvantages, but it was worth what I paid for it.
    Stayed 
    October 2017
    4.0  of 5 stars
    Rooms
    4.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    2.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    David D, Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review,
    October 09, 2017
    Beverly, Thank you for taking time to share your experience while a guest at our hotel. Your feedback is very important to us and much appreciated. I will surely address the issues with our management team. Best regards,
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.