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Address:
105 E. Mall Road
Horseheads  NY  14845  US
LAT: 42.160121 LONG: -76.86644
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (607) 739-9205 Fax: +1 (607) 739-9205

Email:
cx_bigf@countryinns.com

Country Inn & Suites By Carlson, Big Flats (Elmira), NY

https://www.countryinns.com/horseheads-hotel-ny-14845/nybigfla

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 439 traveler reviews
Ranked #3 of 11 hotels in Horseheads
  • Certificate of Excellence 2017
    Certificate of Excellence 2017

Traveler rating

  • Excellent
    208
  • Very Good
    129
  • Average
    64
  • Poor
    20
  • Terrible
    19

Type of Traveler

  • traveler_type_families
    Family
    188
  • traveler_type_couples
    Couples
    119
  • traveler_type_solo
    Solo travel
    14
  • traveler_type_business
    Business
    65

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Big Flats Hotel Seneca Lake Hotel Big Flats Hotel's Lobby Indoor Pool at Seneca Lake, NY Hotel Horseheads, New York Hotel's Fitness Center
TripAdvisor Photos
Spacious King suite photo4.jpg photo3.jpg photo2.jpg photo1.jpg

Most Recent Traveler Reviews:

  • L2446UKchrisc
    “Good value in a great region review by L2446UKchrisc
    4.0  of 5 stars
    Reviewed 
    June 27, 2017
    Trip type: 
    Family
    The suite room was perfect for our family of 4, and the price was very reasonable. It was close to the places we were visiting (Corning and Ithaca). Fitness room was a bit small (only one treadmill), and the pool facility was very hot. But overall, very good value and I would stay here again if we visit the region.
    Stayed 
    June 2017
    4.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
  • Gopinath R
    “Bad service. Very rude front desk people. review by Gopinath R
    2.0  of 5 stars
    Reviewed 
    June 23, 2017
    Trip type: 
    Family
    Room was not cleaned during the first day of stay. We went and approached the front desk. No proper response. One of the front desk specialist was very rude. She is not ready to help us but responded very badly.
    Stayed 
    June 2017
    4.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    1.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    00gc, Guest Relations Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review,
    June 24, 2017
    Thank you for taking the time to provide feedback about your stay. We are sorry for the unpleasant experience with one of our associates. Additionally the neglect of cleaning your room the first day. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.