Our hotel will be undergoing a full renovation including the pool, lobby and breakfast areas until March 2019. Guests can expect some noise and dust during this time. The pool will be closed; however, our other amenities will remain available.
Address  l  Telephone  l  E-mail   l   Map  
Address:
105 E Mall Road
Horseheads  NY  14845  United States
LAT: 42.160121 LONG: -76.86644
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (607) 739-9205 Fax: +1 (607) 739-9205

Email:
cx_bigf@countryinn.com

Country Inn & Suites by Radisson, Big Flats (Elmira), NY

https://www.countryinns.com/horseheads-hotel-ny-14845/nybigfla

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 560 traveler reviews
Ranked #6 of 11 hotels in Horseheads

Traveler rating

  • Excellent
    266
  • Very Good
    159
  • Average
    76
  • Poor
    28
  • Terrible
    31

Type of Traveler

  • traveler_type_families
    Family
    251
  • traveler_type_couples
    Couples
    151
  • traveler_type_solo
    Solo travel
    20
  • traveler_type_business
    Business
    75

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
TripAdvisor Photos
Spacious King suite photo4.jpg photo3.jpg photo2.jpg photo1.jpg

Most Recent Traveler Reviews:

  • Sherpa60131897165
    “Great Friendly Staff review by Sherpa60131897165
    4.0  of 5 stars
    Reviewed 
    January 24, 2019
    Trip type: 
    Friends getaway
    It was unfortunate that the pool and fitness center was closed due to an unforeseen accident during renovations. We had checked when making the reservation that these amenities would be available and they said they would be. The staff were great! They provided information about the area and even went out of their way to find out what restaurants were open during the snowstorm.
    Stayed 
    January 2019
    5.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
  • chickadee9901
    Canton, New York
    “Only thing positive about this place is the location, staff lacking in customer service skills review by chickadee9901 from Canton, New York
    1.0  of 5 stars
    Reviewed 
    January 08, 2019
    Trip type: 
    Family
    Construction was taking place during our stay. Workers were staying in the rooms and smoking right outside entrance doors. Check in staff was not friendly at all, she chatted on the phone while checking us in. Staff was not friendly, none of them could even muster a simply “hello” to us. Location is good but everything else is lacking. I’ve stayed here over 6 times and a minimum of 2 days each time and this visit was by far the worst one yet. I will not be back!! I will say some of the updates look very nice!!
    Stayed 
    January 2019
    4.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    2.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    2.0  of 5 stars
    Cleanliness
    2.0  of 5 stars
    Service
    RadissonHotelGroup, Customer Care at Country Inn & Suites by Radisson, Big Flats (Elmira), NY, responded to this review,
    January 10, 2019
    Thank you for writing a review. We are glad hear that our strategic location works for you. On the other hand, it saddened us to hear that despite of striving to provide a great customer service to all of our guests, you did not received the service you deserved at that time. This is certainly not the kind of experience we would like our guests to have. We appreciate you bringing this matter to our attention, and we will work diligently to ensure your claims are fully investigated and addressed. Feedback such as yours allows us to continually monitor and improve the guest experience at our hotel. We hope for another opportunity to serve you again and exceed your expectations.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.