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Address:
7120 South Springs Drive
Franklin  TN  37067  United States
LAT: 35.953123 LONG: -86.81567
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (615) 778-0321 Fax: +1 (615) 778-0322

Email:
cx_cool@countryinn.com

Country Inn & Suites by Radisson, Cool Springs, TN

https://www.countryinns.com/franklin-hotel-tn-37067/tncool

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 664 traveler reviews
Ranked #14 of 26 hotels in Franklin

Traveler rating

  • Excellent
    307
  • Very Good
    183
  • Average
    95
  • Poor
    39
  • Terrible
    40

Type of Traveler

  • traveler_type_families
    Family
    281
  • traveler_type_couples
    Couples
    153
  • traveler_type_solo
    Solo travel
    31
  • traveler_type_business
    Business
    143

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
TripAdvisor Photos
The Two Queen Beds, Guest Room at the Country Inn & Suites By Carlson, Cool Springs Lobby at the Country Inn & Suites By Carlson, Cool Springs The Country Inn & Suites By Carlson, Cool Springs Front Desk at the Country Inn & Suites By Carlson, Cool Springs The Pool at the Country Inn & Suites By Carlson, Cool Springs

Most Recent Traveler Reviews:

  • Beverly P
    “6 days stay review by Beverly P
    4.0  of 5 stars
    Reviewed 
    November 30, 2018
    Trip type: 
    Solo travel
    Clean room. Convenient to all you need. Close by the mall, restaurants and bars, just a walk away. You have to wake up early during winter for breakfast they’ll serve only up to 9Am and yet still dark. The housekeeping people and the breakfast ladies were very friendly. The rooms on the front area was close by Harley Davidson motorcycles dealership, you can hear all the noise early morning. Last is you need to improve your customer service. The lady who checked me out has no people skill. No apology for charging my bill for $6. Which I bought it from her paying cash. It’s nothing from $635. I paid but at least be accurate and if it’s a mistake acknowledge and be sorry! No apology no smile! I have Certificate of Customer Service Seminar I attended from American Association and that does not have “the must!”.
    Stayed 
    November 2018
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    CountryInnCOOL, Manager at Country Inn & Suites by Radisson, Cool Springs, TN, responded to this review,
    December 04, 2018
    We are so glad you stayed with us and enjoyed our great location, clean room, and lovely breakfast ladies. We regret your impression upon telling us about your $6 over charge. I was more than happy to take it off, no problem at all. Thank you again!
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.