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Address:
7120 South Springs Drive
Franklin  TN  37067  United States
LAT: 35.953123 LONG: -86.81567
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (615) 778-0321 Fax: +1 (615) 778-0322

Email:
cx_cool@countryinn.com

Country Inn & Suites by Radisson, Cool Springs, TN

https://www.countryinns.com/franklin-hotel-tn-37067/tncool

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 694 traveler reviews
Ranked #14 of 27 hotels in Franklin

Traveler rating

  • Excellent
    320
  • Very Good
    191
  • Average
    97
  • Poor
    42
  • Terrible
    44

Type of Traveler

  • traveler_type_families
    Family
    297
  • traveler_type_couples
    Couples
    157
  • traveler_type_solo
    Solo travel
    33
  • traveler_type_business
    Business
    148

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
TripAdvisor Photos
The Two Queen Beds, Guest Room at the Country Inn & Suites By Carlson, Cool Springs Lobby at the Country Inn & Suites By Carlson, Cool Springs The Country Inn & Suites By Carlson, Cool Springs Front Desk at the Country Inn & Suites By Carlson, Cool Springs The Pool at the Country Inn & Suites By Carlson, Cool Springs

Most Recent Traveler Reviews:

  • Happiness02704013642
    Warsaw, Indiana
    “Unsatisfied patrons review by Happiness02704013642 from Warsaw, Indiana
    2.0  of 5 stars
    Reviewed 
    April 11, 2019
    Trip type: 
    Family
    Decor is very outdated, breakfast foods are cold. bed was not comfortable. Maids knocked on door at 8am, the morning we were checking out. Would not refer friends to this hotel. Didn’t expect to pay upwards to 20% more in taxes. Adding approx 80.00 to our bill. Should be told up front, as I called them direct to reserve room.
    Stayed 
    April 2019
    2.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    2.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    2.0  of 5 stars
    Cleanliness
    3.0  of 5 stars
    Service
    CountryInnCOOL, Director of Sales at Country Inn & Suites by Radisson, Cool Springs, TN, responded to this review,
    April 12, 2019
    Dear Happiness02704013642, We regret to hear you were not satisfied with the condition of the hotel during your stay and wish we impressed you more. We do serve a hot breakfast and regret if you encountered it cold. Also, we regret you were disturbed in any way by maid staff making their morning runs. We always want you stay as long as you like and encourage you to use your privacy sign so no one knocks. We are in the process of a complete transformation and hope you'll be back to enjoy it with us. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
  • Climber07931911564
    “Good place review by Climber07931911564
    4.0  of 5 stars
    Reviewed 
    April 10, 2019
    Trip type: 
    Family
    Hotel was in location near lot of shopping and food. Not exactly walkable though due to heavy traffic and no sidewalks. Pool was great for kids. Room was clean and no problems though little humid but I looked for mold and did not find any. Good place for stay and good value.
    Stayed 
    March 2019
    4.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
  • 143lashellem
    Memphis, Tennessee
    “Very disappointed review by 143lashellem from Memphis, Tennessee
    3.0  of 5 stars
    Reviewed 
    April 04, 2019
    Trip type: 
    Friends getaway
    Room was very small and pricy. Housekeeping is the worst, they knocked on the door at 8am and still did not clean up the room; and they were still on my floor at the room next to me. On check out day I was questioned by housekeeping what time would I be checking out on a Monday morning, like this was a BUSY time for the hotel, how RUDE.
    Stayed 
    March 2019
    3.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    2.0  of 5 stars
    Cleanliness
    2.0  of 5 stars
    Service
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.