Country Inn & Suites By Carlson, El Dorado, AR

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Yes we have been going through a full renovation of the hotel. Removal of wallpaper and then painting, carpeting, new plaster in the pool and spa, outside concrete work, and still have the furniture on order. After each step, things have been popping up for us to deal with. Like shelves not being put back up correctly by the painters, or not letting us know there is loose plaster, having paint on paintings or mirrors etc... These are jobs contracted out and we are dealing with them about their performance. But there is only so many things the maintenance guy and myself can get to each day. We are working on it as quickly as we can but it does take time. The T.V.s were out because Suddenlink (our t.v. and internet provider) was doing some type of work that put a whole lot of people in town out of service for a couple days. Then they let us know we would have to reprogram every t.v. in the whole hotel. This is a 15 to 20 min process for each t.v. and we got them back up as quickly as possible. The spa has caution tape around it because I placed it out of order upon finding a low voltage issue with the light. Apparently when the plaster was done some of the wires were not correctly placed and there was a light tingle power feedback, if you touched the light, when the light was turned on or checked. A new light is on order and we have a reputable electric company fixing it. These are all issues that have came up and we will try to get them all fixed as soon as we can but it is a process.