Traveler tips help you choose the right room.Room Tips (5)
Spend the extra and get a roomy suite !!! (ANNMARIESFREMONT)
Fri Jan 06 18:08:50 CST 2017
If using points, may get bad room.Us: roach, stained spread, 1 stamp-size soap for shower/sink, room so far from elevator.Demand good room. (papertravel)
Thu Nov 03 08:26:45 CDT 2016
We had the king suite..coffee pot, microwave, fridge with small freezer. (MandyandAaron W)
Wed Jul 20 09:51:31 CDT 2016
3rd floor is quieter (shalimar55229)
Mon Feb 08 14:47:14 CST 2016
My room was on the second floor which was nice since they have a stair case in the lobby leading to that floor instead of taking the elevator all the time. The second floor felt a bit larger as some of it was open to the first floor below. (Rachel R)
Fri Jun 19 16:54:54 CDT 2015
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E6213YJdennisc
Murfressboro, United Kingdom
“Anywhere but here review by E6213YJdennisc from Murfressboro, United Kingdom”
Reviewed
April 21, 2017
Trip type:
Business
I've stayed here twice, and both time the facilities were dreadful. The first time they were renovating. Plastic everywhere and paint fumes you just could not escape. This time the Televisions were out, the hot tub was blocked off with caution tape and 2 plastic lawn chairs from wal mart and the internet was spotty at best.
Stayed
April 2017
Rooms
Value
Sleep Quality
Location
Cleanliness
Service
Review collected in partnership with this hotel
, Supervisor at Country Inn & Suites By Carlson, El Dorado, responded to this review,
April 25, 2017
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Yes we have been going through a full renovation of the hotel. Removal of wallpaper and then painting, carpeting, new plaster in the pool and spa, outside concrete work, and still have the furniture on order. After each step, things have been popping up for us to deal with. Like shelves not being put back up correctly by the painters, or not letting us know there is loose plaster, having paint on paintings or mirrors etc... These are jobs contracted out and we are dealing with them about their performance. But there is only so many things the maintenance guy and myself can get to each day. We are working on it as quickly as we can but it does take time.
The T.V.s were out because Suddenlink (our t.v. and internet provider) was doing some type of work that put a whole lot of people in town out of service for a couple days. Then they let us know we would have to reprogram every t.v. in the whole hotel. This is a 15 to 20 min process for each t.v. and we got them back up as quickly as possible.
The spa has caution tape around it because I placed it out of order upon finding a low voltage issue with the light. Apparently when the plaster was done some of the wires were not correctly placed and there was a light tingle power feedback, if you touched the light, when the light was turned on or checked. A new light is on order and we have a reputable electric company fixing it.
These are all issues that have came up and we will try to get them all fixed as soon as we can but it is a process.
675nasirz
eldorado, United States
“average review by 675nasirz from eldorado, United States”
Reviewed
March 27, 2017
Trip type:
Business
I needed to let the clerk know to wake me up at 6 in the morning and dialed zero on the room phone- that call went to another guest room . he got little upset but he was nice enough not to say anything to me . that was a very embarrassing experience
Stayed
March 2017
Rooms
Value
Sleep Quality
Location
Cleanliness
Service
Review collected in partnership with this hotel
Ila P, General Manager at Country Inn & Suites By Carlson, El Dorado, responded to this review,
March 28, 2017
We apologize for the disappointing experience you had with our telephones. Our team works hard to make sure our guests are comfortable and receiving our best service. We have gone through renovations and are working though the small details. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
