Employees are horrible, smell of cigarettes, not very articulate. A few hardly talk English. (kellymeeker)
Mar 13, 2019
Stay at another hotel (Alice S)
Dec 09, 2018
nothing to say..... (Cherrie H)
Oct 02, 2018
I am a rewards member. Gather the points., It helps. (dellssvs)
Jun 11, 2017
Most Recent Traveler Reviews:
“Well done with no reservation review by Tourist07377244422 from Traer, Iowa”
May 24, 2019
Safe property for female business traveler. Next time I will be more prepared for the amenities. The " check in staff" searched for the best rate for me as she knew I was on an expense account. Much appreciated, not expected nor required. Made a great impression from her caring aspect. Shows she cared about my situation but her company as well. Nicely done! Wish I remembered her name so proper Kudos could be given!
Bettendorf, IA, United States
“Great Motel review by Jesse I from Bettendorf, IA, United States”
May 15, 2019
Great motel. We have stayed here a few times. The hotel was under renovation over New Years Eve, 2018. It wasn't that nice while it was under renovation, but it is very nice now. The parking lot was being partially resurfaced; that is, they were filling in the cracks with tar. It would have been better to do more complete resurfacing, but I realize that would be very expensive. The locations is very close to the Dubuque County Fairgrounds, where we attend ballroom dances. There are also two nice restaurants only a short walking distance away. The motel also has a nice pool; however, we did not use it this time. There were several kids staying at the motel this time. We like to swim laps, which is impossible with a lot of kids in the pool.
Tina M, Guest Relations Manager at Country Inn & Suites by Radisson, Dubuque, IA, responded to this review,
May 16, 2019
It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!
Indian Wells, California
“No heat or a/c in room!!! Don’t stay here!!! review by kimhG4209JP from Indian Wells, California”
April 20, 2019
Manager asked me to leave the hotel and called the police because I asked for an adjustment for there not being ANY a/c or heat & I had to change rooms at 1:30 in the morning. Needless to had I got VERY LITTLE sleep!!! Manager is a childish jerk, we had a sixty second phone conversation about my experience & he told me I had to leave because he was calling the police to have me removed. I never lost my cool, I was firm but professional.
RadissonHotelGroup, Customer Care at Country Inn & Suites by Radisson, Dubuque, IA, responded to this review,
April 22, 2019
Thank you for writing a review. Please accept our heartfelt apologies if the level of service you received from our staff did not meet your expectations at that time and that the HVAC was not in its best condition during the time of your stay. We are very sorry for the inconvenience it has caused. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.