I am a rewards member. Gather the points., It helps. (dellssvs)
Sun Jun 11 13:31:38 CDT 2017
we had a room with 2 queen beds. Beds were very comfortable and room was very clean. (mstife)
Tue Oct 04 09:52:20 CDT 2016
stay someplace else (jm3534)
Mon Sep 12 13:17:50 CDT 2016
First floor, just down from everything. (Sue W)
Wed May 18 05:28:37 CDT 2016
Most Recent Traveler Reviews:
Jefferson City, Missouri
“Needs update and smells like smoke. review by derl1968 from Jefferson City, Missouri”
September 29, 2018
I’ve stayed here several times and every room I’ve stayed in smells like smoke. Plus, this hotel really needs an update...there aren’t even extra plugs in the nightstand for phones. I only stay here when the other hotels are full.
Nerissa M, Guest Relations Manager at Country Inn & Suites by Radisson, Dubuque, IA, responded to this review,
October 02, 2018
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made.
Iowa City, Iowa
“Country Inn and Suites - September 14-16 review by Anonymous1650 from Iowa City, Iowa”
September 17, 2018
When we first arrived, we were told by the person working the counter that she “wasn’t sure if she would be able to check us in”. After about 20 minutues, it turned out that the employee had incorrectly written down the credentials of another staff member and was unable to sign in. Once we were checked in and went to our room (at approximately 4:30 PM), we discovered that our room hadn’t been cleaned from the previous guests. After visiting the front desk again, staff needed to manually check various rooms to determine which ones had been cleaned. After another 30 minutes, we were able to unpack. Both nights our cards had to be reprogrammed to enter our room. The first night, the employee working the front desk simply asked for our room number without any verification that we were truly staying. While it is an added convenience, the pool was closed (without any information provided to staff about the status) and the television in the room was not functional. Upon checking out, we had to request a receipt for our stay. The employee was rude and seemed to be inconvenienced by our request.
RadissonHotelGroup, Customer Care at Country Inn & Suites by Radisson, Dubuque, IA, responded to this review,
September 22, 2018
Thank you for taking the time to share your thoughts with us. It is our goal to provide our guests with a smooth and hassle-free stay from the moment they make their reservation, up to their check-out and departure and we are sorry to hear that your experience was less than satisfying due to the the service that you received from the staff, the concerns with the room including the television, and the availability of the pool. We understand how inconvenient that must have been. Your feedback is greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.