Good for one or two night budget business trips if there are no other options (ManeeshK72)
Jun 15, 2019
Rooms on the higher floors might be better for the view of the city. (ivanpW9451BM)
Mar 15, 2019
Stayed at top floor (4th) but I can still easily hear late night guests talking in adjacent room! (ammora2018)
Jan 21, 2019
Find another hotel (Sawsan S)
Oct 23, 2018
Most Recent Traveler Reviews:
“Disappointment review by kmyles120925”
July 19, 2019
Hot food was cold. No directions on how to turn on TV, use remote, etc (each one is a little different), house cleaning at 4 PM is completely unacceptable especially when we left hotel before 9 AM and returned at 4 PM, heated pool was cold. It is pretty sad that the staff who has lived in the area all their life has not been to the Henry Ford Museum and brags about it.
“Go somewhere else!!!! review by FrugalTravel from Michigan”
July 15, 2019
I was assigned room 423. When I checked in the front desk neglected to return my driver's license and have me sign the check in paperwork. Not a big deal but didn't start my stay off great. Went to room to discover air conditioner didn't seem to be working correctly. Set it to cool and decided to give it a little time. Refrigerator didn't seem to be cold but could not find a dial to change the setting. Toilet paper holder in bathroom was sprung and I could not get it to close correctly so it was a pain. My son took a quick shower (after being at a Detroit Lion's Football camp all day) and we headed to the pool. I returned to the room to find the AC had turned it self to heat. I called front desk and they said they would have someone look at it. Tony came up, tried to reset it and it didn't seem to be running correctly. I mentioned the fridge and toilet paper holder and he was able to fix those things. Tony leaves to check to see if they can move me to a different room. My son returns from the pool and takes another quick shower to rinse off the chlorine. Desk clerk comes up with keys to room 411. I go down to room 411 but the keys I was given will not work for that room. I return to room 423 and call the front desk. Talked to Tony. He said he was sorry and to come downstairs for new keys to 411. Go downstairs, get 2nd set of keys. Which I then inform the desk clerks that I reserve the right to check out if room 411 is not functioning. Return to room 411. Second set of keys still do not work. At this point I had wasted a good 45 minutes - hour of my time due to incompetence on the staff's part. I go back down stair and tell the desk clerks that I would like to check out of room 423 and leave the hotel. They get Tony from the back who says he has to call the GM. He calls the GM and is on the phone with her. I remind him that yes we had used the bathroom in room 423 and my son had taken a shower. Desk clerk has to go upstairs to the room to check room condition. I let her in and she quickly checks and says we are all set. I start to pack up our stuff. A few minutes later she comes back and says she has to check bathroom again. Which I remind her that my son took a shower. She said that was okay. We pack up our stuff and go to the front desk and then told by Tony that our room would not be refunded because it could not be cleaned in time to be re-rented (room should not have been rented until AC was fixed). I reminded him that I told him at least 3 times that my son took a shower and that he was in the bathroom fixing the toilet paper holder after his first shower. So he knew multiple times that we had used the bathroom. They knew we were packing our stuff and they didn't bother to come back to the room or call the room to tell me they changed their mind about a refund. I will now fight it with my credit card company. I will never stay at another Country Inn & Suites.
Country Inn D, Front Office Manager at Country Inn & Suites by Radisson, Dearborn, MI, responded to this review,
July 16, 2019
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.