Unless the fan between the rooms is fixed, the volume on the TV's, and the ceiling fan tightened up, I would not stay in room 310. (Tammy C)
Mon Mar 27 17:24:05 CDT 2017
The back away from the highway (JVD-Netherlands)
Mon Oct 31 12:27:27 CDT 2016
Don't have one near the elevator if you want more quiet! (muchfuntotravel)
Mon Oct 24 14:16:55 CDT 2016
The maids come by early; make sure to place the do not disturb sign out if you plan on sleeping past 8 or 9. (HoosierAsh)
Wed Aug 03 17:09:14 CDT 2016
We were on the 4th floor looking out over the lounge area and basketball court which was a very quiet suite. (LoraL1)
Wed Jul 13 14:21:43 CDT 2016
Most Recent Traveler Reviews:
willoughby hills, Ohio
“Bad smell review by susan g from willoughby hills, Ohio”
July 31, 2017
The room was average, but not what I would expect for a 4 star hotel. Our room had a horrible smell when we entered it. But we figured they had just cleaned it and it was from the products they used. Unfortunately it never went away. They sprayed it with a deodorizer and even cleaned the air filter in the air conditioning unit, but we still had that musty, pungent smell. They could not change our room because they had none available. The breakfast was great. The hot tub was small - as was the pool. I do not think we would use this hotel again.
Review collected in partnership with this hotel
Dinesh P, Manager at Country Inn & Suites By Carlson, Columbus West, responded to this review,
August 01, 2017
Thank you for taking the time to complete our guest satisfaction survey.
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concern with our housekeeping team and will make sure they clean filter. we will also talk to our cleaning product supplier about product smell. I apolozies for inconviniance and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations