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Address:
1155 Evans Way Court
Columbus  Ohio  43228  US
LAT: 39.975851 LONG: -83.15346
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Reservations:
+1 (800) 596-2375 (US/Canada Toll-free)

Telephone: +1 (614) 853-1257 Fax: +1 (614) 853-2313

Email:
cx_cwes@countryinns.com

Country Inn & Suites By Carlson, Columbus West, OH

https://www.countryinns.com/columbus-hotel-oh-43228/ohcolumw

TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 236 traveler reviews
Ranked #50 of 145 hotels in Columbus
  • Certificate of Excellence 2017
    Certificate of Excellence 2017

Traveler rating

  • Excellent
    105
  • Very Good
    64
  • Average
    32
  • Poor
    18
  • Terrible
    17

Type of Traveler

  • traveler_type_families
    Family
    118
  • traveler_type_couples
    Couples
    48
  • traveler_type_solo
    Solo travel
    6
  • traveler_type_business
    Business
    45

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Visit This West Columbus Hotel Columbus Hotel's Comfortable Lobby Spacious Columbus Hotel Rooms Accommodations in Columbus, OH Whirlpool Suites in West Columbus
TripAdvisor Photos
ELECTRICAL OUTLET IN ROOM 310 Front of hotel at night Warm pool water Some of the stains on the sheets when blankets were pulled back Pool sign on door

Most Recent Traveler Reviews:

  • keelerjenifferm
    Ottawa, United States
    “This place reeks review by keelerjenifferm from Ottawa, United States
    2.0  of 5 stars
    Reviewed 
    October 20, 2017
    Trip type: 
    Business
    Two of our four rooms stank (one like urine, the other like a strong vape pen). One was so bad my students couldn't stay in it. The hotel clerk muttered something about mold and came down and sprayed air freshener to fix it. That's it. I came back to tell him this wouldn't work, and he looked right at me coming down the hall, made eye contact, and then sidled outside to have a smoke break. If he thought I was going away, he had another thing coming. I waited until his break was over and told him we needed another room. He looked at my two male students and said, "I've only got one left, and it only has one bed." He thought I would cave in and make them stay in that awful room! I told him he was going to come up with two rooms with single beds, and that I wasn't going to pay a penny more than I had been quoted for the one room with two beds. Suddenly, he "remembered" that he had one on the third floor that had just been vacated. With two beds. I was beyond angry. Then in the morning, I was charged local tax (after being assured by phone that we would not have to pay local tax for our school group, as our treasurer had told us we wouldn't within Columbus limits). Then they also told me there was an extra $400 in charges on our rooms as an "authorization." It wasn't a security deposit in case of damages. It was just some random charge, that they swear will come back off our card in 1 to 10 days. We're watching it closely. These rooms were OVERPRICED, and were as terrible a quality as some of the cheapest motels I've ever stayed in (the $40 a night kind). The staff was not very helpful, and I do not trust them at all. I wish I hadn't paid with a card and had paid in cash instead. Long story short, my choir will NEVER stay here (or in any other Country Inn & Suites hotel) ever again. Also, they told us on the phone there was a place to park our bus. When we got there, there wasn't. All around deceptive to get us there, then screwed us once we rolled in after midnight.
    Stayed 
    October 2017
    1.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    2.0  of 5 stars
    Sleep Quality
    2.0  of 5 stars
    Location
    2.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    Dinesh P, Manager at Country Inn & Suites By Carlson, Columbus West, responded to this review,
    October 23, 2017
    Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We Check Room every day after Housekeeping Clean Room and do not have mold and urine smell problem Or anything as you are saying. If Room Was not Clean How People Staying in Dirty Room??? we change your Room as you request. and Tax issue is not that hotel keep. every one have to pay taxes and if you are tax-exempt for all taxes you need to bring Tax- exempt form which saying that this school is all tax-exempt for city and state. We Do not have control on taxes and we do not make tax Rules. Also when we made reservation we explain to person to find out about tax-exempt. Also When reservation was made we gave price and they was agreed to price and made reservation. Our Room is Much Better then Motel 6. I understand because you have to pay taxes you have all this complain but Sorry we can not do anything for tax. I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
  • kathryng707
    Thorndale, United States
    “Great Room review by kathryng707 from Thorndale, United States
    5.0  of 5 stars
    Reviewed 
    September 21, 2017
    Trip type: 
    Couples
    I requested a handicap room on line but was not on the booking when I got to the hotel but they were able to get me one which was great. The room was great and the location was easy to get and from I70.
    Stayed 
    September 2017
    5.0  of 5 stars
    Rooms
    4.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    Dinesh P, Manager at Country Inn & Suites By Carlson, Columbus West, responded to this review,
    September 27, 2017
    Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.