Address  l  Telephone  l  E-mail   l   Map  
Address:
220 East Exchange Blvd.
Columbia  SC  29209  USA
LAT: 33.968762 LONG: -80.95253
View and Explore

Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (803) 776-6660 Fax: +1 (803) 776-3727

Email:
cx_clmb@countryinns.com

Country Inn & Suites By Carlson, Columbia, SC

https://www.countryinns.com/columbia-hotel-sc-29209/sccolumb

TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 434 traveler reviews
Ranked #45 of 93 hotels in Columbia

Traveler rating

  • Excellent
    127
  • Very Good
    126
  • Average
    77
  • Poor
    57
  • Terrible
    47

Type of Traveler

  • traveler_type_families
    Family
    236
  • traveler_type_couples
    Couples
    68
  • traveler_type_solo
    Solo travel
    24
  • traveler_type_business
    Business
    66

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Columbia, SC Hotel Exterior Columbia Hotel Exterior Welcoming Columbia Lodging Columbia King Suite Columbia Hotel Suite Living Area
TripAdvisor Photos
20170511_195200_large.jpg photo3.jpg photo2.jpg photo1.jpg photo0.jpg

Most Recent Traveler Reviews:

  • Robert G
    Palatka, Florida
    “Not up to industry standards. review by Robert G from Palatka, Florida
    1.0  of 5 stars
    Reviewed 
    November 12, 2017
    Trip type: 
    Family
    Too many things to list. Overcharged by 4 times. below average breakfast. Noisy, paper thin walls. Possible elephant upstairs. Broken hot tub. Bad signage. Could not shut off message light after five requests. There never was a message. Below average in so many ways.
    Stayed 
    November 2017
    2.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    2.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    3.0  of 5 stars
    Cleanliness
    2.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    SM_HotelGM, General Manager at Country Inn & Suites By Carlson, Columbia, responded to this review,
    November 18, 2017
    Thank you for taking the time to reach out and inform us about your recent visit. We are sorry your experience did not meet your expectations. The experiences you described are not characteristic of the level of service our staff strive to provide, and we apologize your stay was unsatisfactory. We appreciate you bringing this matter to our attention, and we will work diligently to ensure your claims are fully investigated. We understand the inconveniences that confusion about billing can cause. We apologize for the difficulties you encountered, but are happy to see that the situation has been resolved. We were able to confirm that you were not overcharged at anytime during or after our stay. We did accommodate you by splitting payment for your stay with 4 different cards. We understand that this may have caused some confusion. Please feel free to reach out to us at anytime if you need any further assistance. We understand how important a quiet environment is and apologize that you were disturbed by your fellow guests. Should you have any concerns during your stay, please discuss them with any of our employees, so we can address any concerns that may impact your stay. Please know all your comments have been well documented and will be shared accordingly with the respective teams. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
  • Andrea S
    “Don't trust TripAdvisor review by Andrea S
    1.0  of 5 stars
    Reviewed 
    October 18, 2017
    Trip type: 
    Friends getaway
    Refused to give me my money back or change week-end because it was already paid for in advance. I was trying to move a reservation up by one week because of an error by the event planner and they refused to change reservation or return my money. I will never use TripAdvisor again and will advice my friends to do the same.
    Stayed 
    October 2017
    1.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    1.0  of 5 stars
    Sleep Quality
    1.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    SM_HotelGM, General Manager at Country Inn & Suites By Carlson, Columbia, responded to this review,
    October 20, 2017
    Thank you for taking the time to reach out and inform us about the confusion you experienced concerning your booking and reservation. We understand the inconveniences this can cause. Based on your comments, it seems you may have booked an Advance Purchase rate. This rate gives you a discount for booking in advance and agreeing to the terms that the reservation cannot be altered, canceled, or transferred. This information about the reservation being non-cancellable and non-refundable is listed multiple times throughout the reservation process. We apologize for any inconveniences this may have caused, and we appreciate you bringing this matter to our attention. We will work diligently to ensure your comments are fully investigated to improve upon our services. Guest feedback is a valued and exceptional resource to our team and it is important to gather all the necessary details so all items may be addressed. As your reservation is not linked to TripAdvisor, we would appreciate the opportunity to discuss your reservation further, however, I do want to assure you that your comments were heard. We invite you to contact us directly at the hotel, and ask for the General Manager. We apologize for the difficulties you encountered, and we hope you will give us another chance if you are in the area again.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.