December 26, 2018
Sorry about any situation. The person who checked in with her, left the hotel, in an hour, saying good bye to the front desk. Later, The person who came in , as the guest says , as her nephew, said, he wanted to go to the room , and upon, being asked who the guest name was, he did not know the name. So the Front desk, person called to the room, to inquire if the guest was expecting anyone. She cannot allow just anyone walking into any room. She was doing her duty, in maintaining guest's privacy.The person who came in , had to txt someone, to get the name and showed us the name, when being asked, did he know the name of the guest he was visiting. So it was only natural, that the front desk, person was being cautious, and protecting the privacy of the guest. And Manager, Judy, did not even talked to the guest, for her to know the name. But we had similar situations, in the past as well, from this guest, and we respect the privacy for every guest, staying at the hotel.