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Address:
199 Tunnel Road
Asheville  North Carolina  28805  US
LAT: 35.586753 LONG: -82.53022
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (828) 254-4311 Fax: +1 (828) 258-3970

Email:
cx_aatr@countryinns.com

Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), NC

https://www.countryinns.com/asheville-hotel-nc-28805/ncashtun

TripAdvisor Traveler Rating:

4.5 of 5 stars
4.5 of 5 stars Based on 1,264 traveler reviews
Ranked #13 of 63 hotels in Asheville
  • Certificate of Excellence 2016
    Certificate of Excellence 2016
  • GreenLeader Bronze
    GreenLeader Bronze

Traveler rating

  • Excellent
    713
  • Very Good
    411
  • Average
    95
  • Poor
    28
  • Terrible
    17

Type of Traveler

  • traveler_type_families
    Family
    452
  • traveler_type_couples
    Couples
    479
  • traveler_type_solo
    Solo travel
    47
  • traveler_type_business
    Business
    96

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Country Inn & Suites Asheville Downtown Tunnel Road Lodging in Downtown Asheville Country Inn & Suites Hotel in Asheville, NC Hotel's Fitness Center in Downtown Asheville Hotel's Indoor Pool Near Biltmore Estate
TripAdvisor Photos
The Country Inn & Suites By Carlson Asheville Downtown Tunnel Road Breakfast Area at the Country Inn & Suites By Carlson Asheville Downtown Tunnel Road The Pool at the Country Inn & Suites By Carlson Asheville Downtown Tunnel Road Business Center at the Country Inn & Suites By Carlson Asheville Downtown Tunnel Road Lobby at the Country Inn & Suites By Carlson Asheville Downtown Tunnel Road

Most Recent Traveler Reviews:

  • J5488CIconniem
    Mebane, United States
    “best access to all major roads review by J5488CIconniem from Mebane, United States
    5.0  of 5 stars
    Reviewed 
    May 18, 2017
    Trip type: 
    Family
    Quick access to all of mountains plus only 45. min to Cherokee casino where each Friday..Best free breakfast bar with newspaper that contains current events!Rooms are updated and have a great Mattress for good night rest.
    Stayed 
    May 2017
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    S8AVL, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review,
    May 21, 2017
    Dear J5488CIconniem, you so much for your kind comments and review regarding your most recent stay with us. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
  • S2637NZcharlesb
    Asheville, United States
    “Has Serious Deficiencies review by S2637NZcharlesb from Asheville, United States
    2.0  of 5 stars
    Reviewed 
    May 13, 2017
    Trip type: 
    Family
    On the positive side, the staff was friendly and the breakfast adequate. On the negative side, the room smelled moldy and we actually had to buy room deodorants to cover the smell of seemingly rotten sneakers. We were locked into the stay yet we received numerous offers some from the hotel that were less than we were paying. Finally, the shower was treacherous. It was slippery with no mat or grooves for traction or wall bar to hold onto. This definitely not a bathroom for senior citizens.
    Stayed 
    May 2017
    2.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    TunnelRoad, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review,
    May 14, 2017
    On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.