Room 127 is right by the kitchen/laundry area. Very noisy in the early morning. (Michelle P)
Dec 15, 2014
Away from elevators. (TravelMom7368)
Aug 22, 2014
Most Recent Traveler Reviews:
“Country Inn & Suites”
June 18, 2015
No hot water, dark parking lot ....staff that did not care! Towels were dull and dirty looking. Room was clean and pillow smelled clean. Staff did not come to desk even though you could see them in back had to ring bell and they still took their time coming out!
Review collected in partnership with this hotel
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, IL, responded to this review,
June 19, 2015
Thank you for taking the time to provide us with your opinions. We always appreciate hearing from our guests.
We are in complete agreement about the outstanding cleanliness of our rooms. The housekeeping staff works diligently each day to make certain our guests have a great experience, and I shall be very happy to share your comments with them.
I apologize for any inconvience that may have been caused by the malfunction of one of our water heaters. When we determined that it had to be replaced we did so within 24 hours. Unfortunately, like any mechanical device they always seem to go down at the most inopportune times, and I am sorry.
I am not certain what you refer to as a "dark parking lot." We walk the grounds each evening checking for any issues and have found everything to be in working order.
Thank you for your business!
Perrysburg, United States
“Always Meets My Expectations”
June 15, 2015
This hotel is clean and close to restaurants. The front desk is always helpful and positive. My company offers rooms at a more 'upscale' hotel but I like these rooms, breakfast and people better so I stay here.