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Address:
155 38th Avenue
St. Charles  IL  60174 LAT: 41.919675 LONG: -88.26916
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (630) 587-6564 Fax: +1 (630) 587-6568

Email:
cx_schl@countryinns.com

Country Inn & Suites By Carlson, St. Charles, IL

http://www.countryinns.com/st-charles-hotel-il-60174/ilstchar

TripAdvisor Traveler Rating:

4.0 of 5 stars
Based on 56 traveler reviews
Ranked #6 of 12 hotels in Saint Charles
  • Certificate of Excellence 2015
    Certificate of Excellence 2015

Traveler rating

  • Excellent
    24
  • Very Good
    10
  • Average
    12
  • Poor
    8
  • Terrible
    2

Type of Traveler

  • traveler_type_families
    Family
    11
  • traveler_type_couples
    Couples
    6
  • traveler_type_solo
    Solo travel
    2
  • traveler_type_business
    Business
    25

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room. Room Tips (2)
Hotel Photos
St. Charles Hotel Lodging in St. Charles, Illinois St. Charles Hotel's Breakfast St. Charles, IL Hotel with Pool Meeting Space in St. Charles, IL
Traveler Photos
CountryInn&Suites StCharles GuestRoomKing Bathroom door Bathroom ceiling CountryInn&Suites StCharles ExteriorNight CountryInn&Suites StCharles WhirlpoolSuite

Most Recent Traveler Reviews:

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  • M3134COcynthiab
    “Country Inn & Suites”
    Reviewed 
    June 18, 2015
    Trip type: 
    Business
    No hot water, dark parking lot ....staff that did not care! Towels were dull and dirty looking. Room was clean and pillow smelled clean. Staff did not come to desk even though you could see them in back had to ring bell and they still took their time coming out!
    Stayed 
    June 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, IL, responded to this review,
    June 19, 2015
    Dear M, Thank you for taking the time to provide us with your opinions. We always appreciate hearing from our guests. We are in complete agreement about the outstanding cleanliness of our rooms. The housekeeping staff works diligently each day to make certain our guests have a great experience, and I shall be very happy to share your comments with them. I apologize for any inconvience that may have been caused by the malfunction of one of our water heaters. When we determined that it had to be replaced we did so within 24 hours. Unfortunately, like any mechanical device they always seem to go down at the most inopportune times, and I am sorry. I am not certain what you refer to as a "dark parking lot." We walk the grounds each evening checking for any issues and have found everything to be in working order. Thank you for your business!
  • Stephen H
    Perrysburg, United States
    “Always Meets My Expectations”
    Reviewed 
    June 15, 2015
    Trip type: 
    Business
    This hotel is clean and close to restaurants. The front desk is always helpful and positive. My company offers rooms at a more 'upscale' hotel but I like these rooms, breakfast and people better so I stay here.
    Stayed 
    June 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.