Room 127 is right by the kitchen/laundry area. Very noisy in the early morning. (Michelle P)
Dec 15, 2014
Away from elevators. (TravelMom7368)
Aug 22, 2014
Most Recent Traveler Reviews:
Peoria, United States
“Country Inn & Suites”
July 14, 2015
Stayed for 2 nights. Paid $150.00 per night. The hotel was dirty and out of date. The internet would not work. The morning breakfast was ok, but very limited. No fruit or yogurt. I accidently left our phone and computer charger and called a few hours later and it was not even turned in by the cleaning staff! The garden Hilton up the street is much cleaner and nicer.
Review collected in partnership with this hotel
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review,
July 18, 2015
Dear Randy M,
Thank you for taking the time to provide us with your opinions. I am sorry that you experienced some internet outages. Our provider, Xfinity, had a number of outages in the area during this time frame and while we had no control over the situation they did their best to get the system up and running. I also am a bit puzzled about your assertions that their was no fruit or yogurt at breakfast. As a brand standard we are meticulous about maintaining those items required, and as I review the breakfast each morning and note any inconsistencies my reports show no shortages, or absences, of fruit or yogurt.
I am sorry that you somehow misplaced your chargers, however I find your implication that one of our housekeeping staff stole those items to be misguided at best. The particular lady who cleaned this guestroom has, over the last few months, turned in an envelope with over $1000 cash that a guest left; a large diamond engagement ring left on the vanity in the bathroom; and a Rolex watch she found in the night stand drawer. With this track record I am certain that if she found your chargers they would have been provided to us promptly.
We appreciate your business and the business of all our guests. However, if our staff was in the habit of misappropriating guests' items we would not be in business as long as we have been, or the recipient for many years of the TripAdvisor Certificate of Excellence.
Saint Charles, United States
July 05, 2015
This place is great over all I have stayed here for 3 or 4 years in a row now. It's got everything you need including free breakfast. Staff is super nice and maids too. It is slightly showing it's age but not to where it should deter you from staying.