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Address:
155 38th Avenue
St. Charles  IL  60174 LAT: 41.919675 LONG: -88.26916
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (630) 587-6564 Fax: +1 (630) 587-6568

Email:
cx_schl@countryinns.com

Country Inn & Suites By Carlson, St. Charles, IL

http://www.countryinns.com/st-charles-hotel-il-60174/ilstchar

TripAdvisor Traveler Rating:

3.5 of 5 stars
Based on 64 traveler reviews
Ranked #7 of 12 hotels in Saint Charles
  • Certificate of Excellence 2015
    Certificate of Excellence 2015

Traveler rating

  • Excellent
    25
  • Very Good
    13
  • Average
    13
  • Poor
    9
  • Terrible
    4

Type of Traveler

  • traveler_type_families
    Family
    15
  • traveler_type_couples
    Couples
    7
  • traveler_type_solo
    Solo travel
    2
  • traveler_type_business
    Business
    26

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room. Room Tips (2)
Hotel Photos
St. Charles Hotel Lodging in St. Charles, Illinois St. Charles Hotel's Breakfast St. Charles, IL Hotel with Pool Meeting Space in St. Charles, IL
Traveler Photos
Hole in ceiling covered in mold dropping water onto our A/C unit Water dripping on top of A/C from moldy hole in ceiling CountryInn&Suites StCharles GuestRoomKing Bathroom door Bathroom ceiling

Most Recent Traveler Reviews:

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  • Randy M
    Peoria, United States
    “Country Inn & Suites”
    Reviewed 
    July 14, 2015
    Trip type: 
    Family
    Stayed for 2 nights. Paid $150.00 per night. The hotel was dirty and out of date. The internet would not work. The morning breakfast was ok, but very limited. No fruit or yogurt. I accidently left our phone and computer charger and called a few hours later and it was not even turned in by the cleaning staff! The garden Hilton up the street is much cleaner and nicer.
    Stayed 
    July 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review,
    July 18, 2015
    Dear Randy M, Thank you for taking the time to provide us with your opinions. I am sorry that you experienced some internet outages. Our provider, Xfinity, had a number of outages in the area during this time frame and while we had no control over the situation they did their best to get the system up and running. I also am a bit puzzled about your assertions that their was no fruit or yogurt at breakfast. As a brand standard we are meticulous about maintaining those items required, and as I review the breakfast each morning and note any inconsistencies my reports show no shortages, or absences, of fruit or yogurt. I am sorry that you somehow misplaced your chargers, however I find your implication that one of our housekeeping staff stole those items to be misguided at best. The particular lady who cleaned this guestroom has, over the last few months, turned in an envelope with over $1000 cash that a guest left; a large diamond engagement ring left on the vanity in the bathroom; and a Rolex watch she found in the night stand drawer. With this track record I am certain that if she found your chargers they would have been provided to us promptly. We appreciate your business and the business of all our guests. However, if our staff was in the habit of misappropriating guests' items we would not be in business as long as we have been, or the recipient for many years of the TripAdvisor Certificate of Excellence.
  • Robin W
    Saint Charles, United States
    “Great Place!”
    Reviewed 
    July 05, 2015
    Trip type: 
    Family
    This place is great over all I have stayed here for 3 or 4 years in a row now. It's got everything you need including free breakfast. Staff is super nice and maids too. It is slightly showing it's age but not to where it should deter you from staying.
    Stayed 
    July 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.