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Address:
3270 NYS Route 417 West
Olean,  New York  14760  US
LAT: 42.08164 LONG: -78.47837
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (716) 372-7500 Fax: +1 (716) 372-7525

Country Inn & Suites By Carlson, Olean, NY

http://www.countryinns.com/olean-hotel-ny-14760/nyolean

TripAdvisor Traveler Rating:

4.5 of 5 stars
Based on 140 traveler reviews
Ranked #1 of 6 hotels in Olean
  • Certificate of Excellence 2014
    Certificate of Excellence 2014

Traveler rating

  • Excellent
    81
  • Very Good
    44
  • Average
    9
  • Poor
    3
  • Terrible
    3

Type of Traveler

  • traveler_type_families
    Family
    58
  • traveler_type_couples
    Couples
    28
  • traveler_type_solo
    Solo travel
    2
  • traveler_type_business
    Business
    27

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Lodging in Olean, NY Olean Accommodation Hotel Lobby in Olean Olean, NY Hotel Rooms Whirlpool Suite in Olean
Traveler Photos
CountryInn&Suites Olean ExteriorDay Country Inn & Suites Room 224 Fitness Center Fitness Center

Most Recent Traveler Reviews:

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  • Marc A
    Olean, NY, United States
    “Possibly The Worst Hotel Experience I've Had”
    Reviewed 
    February 23, 2015
    Trip type: 
    Family
    I had a reservation for a room with 2 beds. When I got to my room there was a single king bed. I was traveling with another adult and my son and couldn't share one bed. I returned to the front desk and asked for another room. I was given another room but when I went to the room again just a single bed. Again I went to the front desk and again given a new room. This time the room was set up for 2 queens but there was an empty space where one bed was supposed to be and the other bed was piled with trash and furniture. The front desk said they couldn't provide a room with 2 beds or even one with a bed and sofa bed or roll away so I had to reserve a second room. During the night the bathroom above my room flooded into my room. I was awakened by the rain in my room. I told the front desk and nothing was done. I will not be staying at Country Inns and Suites again.
    Stayed 
    February 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    Christine S, Manager at Country Inn & Suites Olean, responded to this review,
    February 25, 2015
    I sincerely apologize about your previous experience at our hotel. Please know that we take all comments and feedback very seriously. I am using your feedback to further train the staff. I apologize for the inconveniences we caused you. Please contact me directly at 716-372-7500, or e-mail me directly at csweitzer@visions-hotels.com. I would love to further speak with you and make this right for you. Thank you.
  • Rae U
    Buffalo, United States
    “Most enjoyable”
    Reviewed 
    February 15, 2015
    Trip type: 
    Couples
    Very nice indoor pool. Water was WARM. Spa pool very clean. Room well kept as was bathroom. Complimentary tea/coffee and cookies all day long. Very yummy cookies! Free USA Today paper. Breakfast was FANTASTIC! Full breakfast with warm foods, not just continental.
    Stayed 
    February 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    Christine S, Manager at Country Inn & Suites Olean, responded to this review,
    February 19, 2015
    Thank you for your review! I am pleased to hear you enjoyed the pool, breakfast along with your guest room. Come back and stay with us again soon! Thank you again.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.