Contact Us  
Address:
2001 Mount Harmony Church Road
Matthews  NC  28104  USA
LAT: 35.105796 LONG: -80.68226
View and Explore

Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (704) 846-8000 Fax: +1 (704) 847-2250

Email:
cx_math@countryinns.com

Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC

http://www.countryinns.com/matthews-hotel-nc-28104/ncmatthe

TripAdvisor Traveler Rating:

4.0 of 5 stars
Based on 173 traveler reviews
Ranked #5 of 12 hotels in Matthews
  • Certificate of Excellence 2015
    Certificate of Excellence 2015

Traveler rating

  • Excellent
    84
  • Very Good
    41
  • Average
    25
  • Poor
    14
  • Terrible
    9

Type of Traveler

  • traveler_type_families
    Family
    85
  • traveler_type_couples
    Couples
    26
  • traveler_type_solo
    Solo travel
    10
  • traveler_type_business
    Business
    26

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Welcoming Matthews Hotel Hotel in Matthews, NC Matthews, NC Hotel Lobby South Charlotte Hotel with Complimentary Breakfast Matthews Hotel with Fitness Center
Traveler Photos
Dirty AC Lobby Lobby Update CountryInn&Suites Charlotte  ExteriorNight CountryInn&Suites Charlotte  WhirlpoolSuite

Most Recent Traveler Reviews:

Language: 
Sort by: 
  • SmokeyMountainLover5
    Douglasville, Georgia
    “Disappointing check in”
    Reviewed 
    June 26, 2015
    Trip type: 
    Family
    When I made the reservation I used a debit card but I told the representative I would be paying cash upon check in. I confirmed the reservation in March and told them a second time I would be paying cash. When I arrived at the motel I was informed of a "NO CASH POLICY" . I had to drive 26 miles in a city I was unfamiliar with to the closet branch of my bank to deposit the cash so I could pay for my room. On a positive note the room was very nice and clean, the breakfast was very good.One other issue was the pool was not monitored very well (other guest was getting out of control in there) Also there was alcohol in the pool area on a couple occasions which I understand was against the rules.
    Stayed 
    June 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Review collected in partnership with this hotel
    Julie P, General Manager at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC, responded to this review,
    June 29, 2015
    We appreciate you bringing this matter to our attention. We understand the inconvenience this may have caused. Just to clarify, we do accept cash as a form of payment, but there must be an authorized credit card on file for any incidental charges, including damages to the room. We do apologize for the miscommunication and appreciate your feedback, so we can improve upon this in the future.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.