Rooms on first floor were noisy due to loud guests on 2nd floor and too close to guest services (Kathy S)
Nov 25, 2015
Top floor away from elevator (10isgirl)
Oct 19, 2015
We had room 327 which was terrible. There aren't any rooms with a "view". (Sherry J)
Sep 27, 2015
Always get a 3rd (top) floor here. I usually have no problem with noise either close or far from elevator , though. (wlroy)
Aug 17, 2015
Most Recent Traveler Reviews:
Karen Veltre S
“crappy beds and unfriendly clerk.”
February 08, 2016
the night clerk was not helpful when we complkained about the room until we got upset. it was eventually resolved but should have been done right away. the pool was horrible and the beds were very uncomfortable. the day clerk was very helpful tho and apologized for everything.
Review collected in partnership with this hotel
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review,
February 12, 2016
Thank you for taking time to write your review. We sincerely apologize for the staff service you received during your stay with us.
We will be addressing this situation directly with our staff to ensure that situations like this are handled properly in the future.
Please know that your feedback is extremely valuable to us, as comments such as yours assists us in improving our service and our property on a daily basis.
“Best in Matthews- Indian Trail NC area”
February 05, 2016
You can't go wrong with the Country Inn and Suites - Matthews NC. Spacious, quiet rooms. Pet Friendly. Many amenities. Dark curtains if you need to sleep during daytime. Good management and staff. Grounds are clean and well lit. Safe in room. We had a really nice room for $95/night. It was very much like a suite. Comfortable bed and pillows to die for!