I have stayed at many Country Inn and Suites, this one there is some issues with the staff. 1) While checking in the employee asked the man registering me if she could get paid in cash, he told her he would see and they would need to discuss later 2) The man checking me in, told me nothing...about when breakfast was, how to logon to internet, where elevators were, etc...he checked me in and nothing more. 3) The kids were swimming and no towels. I went to the front counter and asked for more towels, the man said "there were like 20 kids in there today". Then he said I will bring some towels, he never came in to the pool area, no towels were brought out 4) We went down for breakfast on Saturday morning, everything was empty and not refilled. When we asked the lady if she was bringing out more, she had bad attitude and was slamming the lid to the warmer where food was kept. Tossing around the empty dish container and very irritated. Not pleasant, did not welcome anyone or say hello. There was no cereal left, the warming trays empty, no syrup and nothing labeled...what was labeled in the warming tray was wrong...it said ham and eggs, and there was sausage and pancakes after she finally brought something out, we waited 15 minutes or more for food. Would have eaten cereal and milk, but no cereal, no milk. 5) The rooms were clean enough, but definitely dated and not the most clean...dirty stains on the carpet and room smelled moldy from air conditioner. I got what I paid for a bed I guess, but I would not recommend this hotel or stay here again. I travel allot, and rarely have this many complaints! The last thing I want when traveling are unhappy employees being rude.
Review collected in partnership with this hotel