Ask for the city views - well worth it and the alternative is having a dead street view! (wt175)
Apr 12, 2015
Room 911 has a really good view, the rooms next to these as well of course. The view are worth the extra costs!
Take a 7 day metro card when you arrive on the airport, traveling with your luggage from JFK thru the metro is really easy and cheaper than a cab. you need the metrocard anyway and only costs 30 dollars. (icerider82)
Mar 22, 2015
The city view rooms are a nice touch. (jason9945)
Feb 20, 2015
City view on the higher floor is better (mhwafaei)
Feb 09, 2015
Next time, I'll make sure I get a room with the view (back side of the hotel), which is also kinda less noisy. (Christophe G)
Dec 31, 2014
Most Recent Traveler Reviews:
“Stay away...Far far away!”
April 12, 2015
The hotel staff was very unfriendly and rude from the time we arrived. The room was a disaster. The bed sheets were ripped and dirty (found hair that wasn't mine). We asked for new sheets and it took 5 calls and 2 stops at the front desk to get somebody to change the sheets. We also noticed there was a hole in the ceiling where a smoke/co2 detector was supposed to be. When I told the manager, she insisted that we couldn't smoke in the room, over and over, and that it wasn't a safety issue. She and everybody on the staff barely spoke English. When I told her I was calling the Fire Department, she finally sent somebody to install a new one. The new one was broken and didn't work. Another 30 minute wait, and he hooked up a working one that beeped every 2 minutes. This was the first night and the above took over 2 hours to get resolved. I almost forgot about the toilet that once flushed continued to flush over and over again. We went to breakfast the next morning and found the dining room to be packed with people and everything was dirty. The juice machine was broken, the hard boiled eggs weren't completely cooked and the fruit was far from fresh. Several staff pushed into my wife and never said excuse me or apologized. After getting ready for the day, we informed the manager that we needed new sheets on the bed since the replacement sheets were also ripped, a new smoke detector and the toilet issue we discovered. The only thing that was fixed when we returned was new sheets. I awoke on the final day to a bed bug bite on my arm. Great ending to a great stay at the worst hotel I've ever stayed at.
Review collected in partnership with this hotel
CarlsonRezidor, Online Customer Support at Country Inn & Suites NYC in Queens, responded to this review,
April 16, 2015
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services especially regarding the room condition and the breakfast area. We hope for another opportunity to exceed your expectations.
“Metro is a block away”
April 11, 2015
Easy walking to/from Metro in safe neighborhood. A lot of street traffic during rush hours nearby but not disturbing at the hotel. Hot breakfast bar with choices but variety does not change from day to day. Request a room with a view on floors 5 and up. Complimentary newspapers and helpful staff.