Contact Us  
Address:
805 North Campbell Station Road
Knoxville  TN  37932  USA
LAT: 35.899882 LONG: -84.17607
View and Explore

Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (865) 675-9800 Fax: +1 (865) 675-9811

Email:
Hotel Information

Country Inn & Suites By Carlson, Knoxville West, TN

http://www.countryinns.com/knoxville-hotel-tn-37932/tnknxwst

TripAdvisor Traveler Rating:

4.0 of 5 stars
Based on 113 traveler reviews
Ranked #28 of 90 hotels in Knoxville
  • Certificate of Excellence 2015
    Certificate of Excellence 2015

Traveler rating

  • Excellent
    53
  • Very Good
    38
  • Average
    11
  • Poor
    5
  • Terrible
    6

Type of Traveler

  • traveler_type_families
    Family
    59
  • traveler_type_couples
    Couples
    18
  • traveler_type_solo
    Solo travel
    12
  • traveler_type_business
    Business
    10

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Country Inn & Suites By Carlson, Knoxville West, TN Lodging in Knoxville West Knoxville Accommodation Hotel near Turkey Creek in Knoxville Warm and Inviting Hotel in Knoxville, Tennessee
Traveler Photos
CountryInn&Suites KnoxvilleWest ExteriorDay King Bed Room Waffelautomat Lobby Zimmer im Erdgeschoss

Most Recent Traveler Reviews:

Language: 
Sort by: 
  • C B
    “Quiet, Clean with a very tasty free breakfast”
    Reviewed 
    July 01, 2015
    Trip type: 
    Business
    We were in Knoxville for the week to wrap up some family estate business. On arrival, Mitch greeted us promptly and check-in was quick and painless. Their free breakfast, which is included, was tasty with lots of choices. Previously, we had stayed at another Country Inn & Suites nearby but found this property to be much better. One thing I will say that could definitely be improved is the pillows. If you like soft no support pillows you will be fine. However, I prefer pillows with a lot more support. The "Business Center" is adequate although the internet connection is weak and the printer is very slow. Overall we had a very good experience and would definitely stay here again when we're in the area.
    Stayed 
    June 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
  • Rick D
    Lakeland, FL, United States
    “I highly recommend”
    Reviewed 
    June 26, 2015
    Trip type: 
    Business
    Clean rooms, friendly staff and close to many restaurants and the major highways. Next to a gas station to help get you on the road in the morning if you're there on business travel. Internet is a little slow if you stay far away from the lobby, but not terrible. I will stay there again when I'm in the area.
    Stayed 
    June 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
  • Kim W
    Valrico
    “reservation not honored”
    Reviewed 
    May 25, 2015
    Trip type: 
    Family
    We reserved 2 rooms, one a smoking, pet friendly room. We were refused a smoking room, despite showing the host the reservation confirmations (we received 2 for each room). We were told she wouldn't call the manager and didn't know when she'd be in (which i was also told the next morning). I brought up the problem during check out and they apologized. The manager called me about an hour after we left. she said the policy was that smoking was a request, and not guaranteed. i told her the confirmation was for pet friendly and smoking. she then told me the hotel had no smoking rooms, as it had recently changed to non=smoking. based upon my conversations with her staff, smoking rooms were simply full, and our confirmation ignored, making her a liar. i told her she should make a concession to us and she agreed to knock $50, off our room. We also had a tv which the remote did not work on, and the host had to come down and reprogram, and which lost all sound the next morning.
    Stayed 
    May 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Knoxville West, TN, responded to this review,
    May 28, 2015
    Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services when issuing smoking rooms. We hope for another opportunity to exceed your expectations. If you would like to discuss your stay further, please contact Corporate Customer Care.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.