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Address:
805 North Campbell Station Road
Knoxville  TN  37932  USA
LAT: 35.899882 LONG: -84.17607
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (865) 675-9800 Fax: +1 (865) 675-9811

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Hotel Information

Country Inn & Suites By Carlson, Knoxville West, TN

http://www.countryinns.com/knoxville-hotel-tn-37932/tnknxwst

TripAdvisor Traveler Rating:

4.0 of 5 stars
Based on 121 traveler reviews
Ranked #33 of 90 hotels in Knoxville
  • Certificate of Excellence 2015
    Certificate of Excellence 2015

Traveler rating

  • Excellent
    56
  • Very Good
    39
  • Average
    12
  • Poor
    8
  • Terrible
    6

Type of Traveler

  • traveler_type_families
    Family
    64
  • traveler_type_couples
    Couples
    20
  • traveler_type_solo
    Solo travel
    12
  • traveler_type_business
    Business
    10

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Country Inn & Suites By Carlson, Knoxville West, TN Lodging in Knoxville West Knoxville Accommodation Hotel near Turkey Creek in Knoxville Warm and Inviting Hotel in Knoxville, Tennessee
Traveler Photos
CountryInn&Suites KnoxvilleWest ExteriorDay King Bed Room Waffelautomat Lobby Zimmer im Erdgeschoss

Most Recent Traveler Reviews:

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  • Linda B
    Knoxville, United States
    “Adequate”
    Reviewed 
    July 28, 2015
    Trip type: 
    Couples
    This hotel was definitely not up to the high standards we have come to expect from a Country Inns & Suites. The front desk was not well "manned." The towels were disgusting. It just did not feel warm and friendly. You have to drive through the gas station on the corner to get to the building.
    Stayed 
    July 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review,
    July 31, 2015
    Thank you for your review, I want to sincerely apologize that your stay was not perfect. We will make sure to share you comments with our staff so that we can better our operations. I do hope that you allow another chance as we want all our guest to experience a perfect room with wonderful hospitality; I promise your next stay will be perfect. Sincerely, Sam
  • Gerri W
    Antioch, United States
    “The customer service very poor”
    Reviewed 
    July 14, 2015
    Trip type: 
    Family
    The customer from the desk clerk and the manager was horrible. Don't have a concern or question the lack of information provide by their website. If you pay in cash there is an additional $20.00 deposit just incase you use the phone. If you pay with credit card then they hold an additional $50.00 dollars so before advised before booking.
    Stayed 
    July 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    judy_zigler, General Manager at Country Inn & Suites By Carlson, Knoxville West, responded to this review,
    July 20, 2015
    I was so sorry to hear of your dissatisfaction with having to post a deposit at our hotel. As do most hotels, we require a deposit for incidentals.. That is $20 whether you pay cash or use a credit card. I sincerely hope that you will visit us again so we can meet or exceed your expectations.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.