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Address:
16617 Statesville Road
Huntersville  NC  28078  USA
LAT: 35.440693 LONG: -80.86754
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (704) 895-6565 Fax: +1 (704) 895-5456

Email:
cx_hntr@countryinns.com

Country Inn & Suites By Carlson, Lake Norman, NC

http://www.countryinns.com/huntersville-hotel-nc-28078/nclake

TripAdvisor Traveler Rating:

4.0 of 5 stars
Based on 180 traveler reviews
Ranked #3 of 12 hotels in Huntersville
  • Certificate of Excellence 2014
    Certificate of Excellence 2014

Traveler rating

  • Excellent
    99
  • Very Good
    47
  • Average
    17
  • Poor
    11
  • Terrible
    6

Type of Traveler

  • traveler_type_families
    Family
    82
  • traveler_type_couples
    Couples
    39
  • traveler_type_solo
    Solo travel
    6
  • traveler_type_business
    Business
    29

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Country Inn & Suites Lake Norman, NC Huntersville, North Carolina Accommodation Lake Norman, NC Hotels Hotel near Charlotte, NC with Fitness Center Lake Norman, North Carolina Hotel's Indoor Pool
Traveler Photos
CountryInn&Suites LakeNorman Pool Impressive Bldg. Front Entrance Pardon our dust! CountryInn&Suites LakeNorman MeetingRoom

Most Recent Traveler Reviews:

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  • David S
    Huntersville, United States
    “Not a Member of the Club”
    Reviewed 
    February 18, 2015
    Trip type: 
    Couples
    Two weeks prior to my arrival, I booked my room at your hotel. I made my reservation online. Within minutes I received a confirmation stating that I had reserved a king Jacuzzi suite. This was for the night of February 14, Valentine's Day. I arrived at approximately 1:00 pm on February 14, 2015. I was told that there were no king jacuzzi suites available. This did not make sense seeing as how I had reserved the room two weeks prior to this date. When I asked Rick about the situations, he explained that Club Carlson guests were given my room since I was not a member of the club. This seemed outright ludicrous to me. He went on to explain that it was company policy to give the better rooms to club guests, and if more club members wanted rooms than the number of rooms available, the member with the highest number of points would receive the best rooms. He said there was no manager on duty to assist me with the issue. He did give us a double queen suite with a private balcony. He did make an effort to appease us, but the room was no comparison. We did not have a king bed, and the balcony was extremely disappointing. The outside temperature was around 30 degrees and the wind chill was much lower than that. The balcony afforded us a view of interstate 77 and lots of traffic. Seeing as how it was Valentine's we decided to keep the room since there were probable few vacancies in the area. When we checked out the next day, Rick was working once again and informed us that there was no manager on duty once again. I informed him that I would be contacting the corporate office about our stay at the property. It was our third time to stay at the property, and it was the second worst customer service I have ever received at any hotel in the United States, Canada, and Europe.
    Stayed 
    February 2015
    Rooms
    Value
    Sleep Quality
    Location
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    Service
    Review collected in partnership with this hotel
    Christopher H, General Manager at Country Inn & Suites By Carlson, Lake Norman, responded to this review,
    February 21, 2015
    Thank you for taking the time to share your feedback. I apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We aim to provide each guest, no matter how they pay for their room with exceptional guest service and we clearly failed with you. I appreciate you choosing the Country Inn & Suites Lake Norman for your recent stay and we hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.
  • rogers424
    “Pleased”
    Reviewed 
    February 16, 2015
    Trip type: 
    Family
    Great stay ! We look forward to staying in Country Inns....They always clean and the breakfast bar is very well presented.... The "front desk" people always have a warm welcome. We look forward to being greeted by Rick......
    Stayed 
    February 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
  • Carolyn P
    Arcadia, United States
    “A Good Trip”
    Reviewed 
    February 16, 2015
    Trip type: 
    Family
    We enjoyed our stay with Country Inns, we counted on the hotel being clean & comfortable, it was. We slept like babies. Our room was clean & quiet. More than I can say for other hotels. The complimentary breakfast was really good, as far as choice, ease and flavor. We had fun and will absolutely be there same time next year.
    Stayed 
    February 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
  • N449WXpatrickc
    “Great Hotel”
    Reviewed 
    February 15, 2015
    Trip type: 
    Couples
    The rooms are actually suites, which gives you two areas to relax in. The staff is very friendly. The breakfast is more than you would expect. We stay here at every opportunity when passing through. Highly recommend
    Stayed 
    February 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
  • Robert T
    Sewickley
    “Lake Norman Carlson”
    Reviewed 
    February 09, 2015
    Trip type: 
    Family
    Excellent facility with good staff. Facility well located in walking distance to several places to eat. Adjacent to I -77 allows easy trip to the airport. Surprisingly quiet even being close to the highway.
    Stayed 
    February 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.