Put request for upgraded room in online reservation if Carlson Hotels Elite member (DrRuhnow)
Jul 04, 2015
Shower with bathroom door shut; smoke alarms are right outside bathrooms. (Brad W)
Jun 07, 2015
select a room, on the side of the hotel, that faces away from the freeway. (Calditos)
May 03, 2015
rooms in higher floor (1st & above) better than ground floor (Sekerdey)
Apr 21, 2015
Hotel is being remodeled so all rooms will be new shortly. And the older room I stayed in was fine. (Steven W)
Apr 04, 2015
Most Recent Traveler Reviews:
Sacramento, United States
“Poor service and terrible room quality”
July 27, 2015
I was very pleased when I seen this hotel had 4 out of 5 stars. A good clean and safe hotel is very important due to me having children. The staff wasn't friendly or helpful, the carpets were extremely dirty, the tub didn't drain so your standing in a bathtub full of water while your taking a shower. The side door near our room didn't work so we would have to walk around the outside of the hotel and through the front entrance. Complained twice, but the problem still existed. I was told that if we come back next year things would look different, due to renovations. What about this year during my stay??
Review collected in partnership with this hotel
Patrick S, General Manager at Country Inn & Suites By Carlson, Fresno North, responded to this review,
July 30, 2015
Dear Angela H,
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the given issues with my team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
I will be reaching you so we can discuss your experience in detail.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Tracy, CA, United States
“Fresno State Dog Days 2015”
July 16, 2015
The Inns and Suites was an average place to stay. The hotel is currently undergoing some renovation (July 2015). The hotel is close to Fresno State. The hotel is a nice place to stay. The price of the room was also nice.