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Address:
7120 South Springs Drive
Franklin,  Tennessee  37067  US
LAT: 35.953123 LONG: -86.81567
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (615) 778-0321 Fax: +1 (615) 778-0322

Email:
cx_cool@countryinns.com

Country Inn & Suites By Carlson, Cool Springs, TN

http://www.countryinns.com/franklin-hotel-tn-37067/tncool

TripAdvisor Traveler Rating:

4.0 of 5 stars
Based on 283 traveler reviews
Ranked #8 of 21 hotels in Franklin

Traveler rating

  • Excellent
    149
  • Very Good
    74
  • Average
    36
  • Poor
    12
  • Terrible
    12

Type of Traveler

  • traveler_type_families
    Family
    98
  • traveler_type_couples
    Couples
    72
  • traveler_type_solo
    Solo travel
    14
  • traveler_type_business
    Business
    66

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Cool Springs, Tennessee Hotel Franklin, Tennessee Lodging Cool Springs, TN Accommodations Franklin Hotel Rooms Hotel Rooms in Franklin, TN
Traveler Photos
CountryInn&Suites CoolSprings  GuestRoom CountryInn&Suites CoolSprings  ExteriorNight CountryInn&Suites CoolSprings  ExteriorNight CountryInn&Suites CoolSprings  WhirlpoolSuite CountryInn&Suites CoolSprings  Suite

Most Recent Traveler Reviews:

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  • Melissa P
    Quad Cities, United States
    “Less than impressed”
    Reviewed 
    August 03, 2015
    Trip type: 
    Family
    It wouldn't kill the staff to be polite and friendly. It isn't exactly appropriate for the staff to get huffy because you didn't leave your room before they were ready to clean it. The rooms were nice enough but felt slightly cramped and the bathroom door opened awkwardly into the room. It also felt damp and smelled musty. Overall our stay was uneventful but there is no reason we would select this hotel again.
    Stayed 
    August 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
  • Carrie Anne M
    Nashville, United States
    “My ceiling was caving in on me”
    Reviewed 
    July 29, 2015
    Trip type: 
    Business
    Ceiling was caving in, the water stain grew each day, water from shower did not drain by end of a quick morning shower I was standing in 6" of water. Housekeeping did not clean the coffee pot each day. Internet (free with room) was unavailible an entire evening into the next morning.
    Stayed 
    July 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review,
    July 30, 2015
    We appreciate you reaching out and writing your review. We regret the water and internet issues you had with your room and are looking into your concerns. We want your stay to be satisfactory, and exceed your expectations. We love our Trip Advisor family and want your to know how much we value you staying with us and are here to help in anyway we can. Again, thank you for writing your review and as always, we appreciate you staying with us. e loook forward to another opportunity to exceed your expectations.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.