Contact Us  
Address:
7120 South Springs Drive
Franklin,  Tennessee  37067  US
LAT: 35.953123 LONG: -86.81567
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (615) 778-0321 Fax: +1 (615) 778-0322

Email:
cx_cool@countryinns.com

Country Inn & Suites By Carlson, Cool Springs, TN

http://www.countryinns.com/franklin-hotel-tn-37067/tncool

TripAdvisor Traveler Rating:

4.0 of 5 stars
Based on 245 traveler reviews
Ranked #8 of 21 hotels in Franklin
  • Certificate of Excellence 2014
    Certificate of Excellence 2014

Traveler rating

  • Excellent
    138
  • Very Good
    60
  • Average
    27
  • Poor
    10
  • Terrible
    10

Type of Traveler

  • traveler_type_families
    Family
    81
  • traveler_type_couples
    Couples
    61
  • traveler_type_solo
    Solo travel
    14
  • traveler_type_business
    Business
    60

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Cool Springs, Tennessee Hotel Franklin, Tennessee Lodging Cool Springs, TN Accommodations Franklin Hotel Rooms Hotel Rooms in Franklin, TN
Traveler Photos
CountryInn&Suites CoolSprings  ExteriorNight CountryInn&Suites CoolSprings  WhirlpoolSuite CountryInn&Suites CoolSprings  GuestRoom CountryInn&Suites CoolSprings  Suite CountryInn&Suites CoolSprings  Pool

Most Recent Traveler Reviews:

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  • Tara D
    Huntsville
    “Jacked up prices for no good reason”
    Reviewed 
    April 13, 2015
    Trip type: 
    Family
    Many events in town, so all rates were jacked up, but this hotel was uncomfortable and the staff was less than friendly. We only stayed there because it was the only room available, but was not worth the jacked up $264/night for an experience like we had.
    Stayed 
    April 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review,
    April 14, 2015
    Thank you for taking the time to share your feedback. We want you to enjoy your stay and feel you are getting the best rate we can offer in both peak and low seasons. We work hard to meet the demand of the area and always try to stay at a rate below what is offered elsewhere. We apologize for the dissatisfaction of your stay and want you to know we take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Thank you again for this valuable feedback.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.