one that doesn't have anyone around them, and away from the highways (Darlene B)
Jun 14, 2015
Ask for a room at the back of the hotel, quieter and darker. (MargAnneL)
Apr 17, 2015
Even room numbers are furthest away from the highway, and lower numbers further still. (Roger M)
Mar 25, 2015
I don't think there's a bad room in the place. (Muss M)
Mar 15, 2015
Most Recent Traveler Reviews:
Mary Beth S
Crystal, MN, United States
“Smells like an ashtray!!!!”
September 16, 2015
My room, although clean in appearance, had such a strong odor of cigarette smoke layered on top with a extreme heavy and obnoxious deodorizer that I was unable to sleep well. All of my clothes smelled bad as well after I left my room. The common area contained this odor as well.
Review collected in partnership with this hotel
Keidrah M, General Manager at Country Inn & Suites By Carlson, Effingham, responded to this review,
September 17, 2015
Dear Mrs. Swift,
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I was unaware that there was someone smoking at the hotel and apologize for the smell. We hope for another opportunity to exceed your expectations.
Should you have any concerns during or after your stay, please reach out to any of our employees directly.
Keidrah McWhorter/ GM