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Customer Support


Find answers to your frequently asked questions.

This support topic is in the Your Account category.

Who do I talk to if I did not get my miles/points for a Country Inns & Suites stay?

If you did not receive your Gold Points®, please call Member Services (please have your 16-digit Club Carlson number available):

  • in the United States and Canada call +1 (888) 288-8889
  • in the Caribbean, Mexico, Central and South America call +1 (402) 501-5623
  • in Europe, the Middle East and Africa call +44-20-794-90378
  • in Asia and the Pacific call +61-2-9320-4477.

If you did not receive your airline miles, please contact the Airline directly should have awarded your miles.

Frequently Asked Questions