Customer Support

Find answers to your frequently asked questions.

Contact us

Worldwide Reservations

Email us
Send your questions and comments.

Reservations

I'm having trouble making a Web reservation. Is there a toll-free number I can call for help?
Am I required to enter my credit card number online to book a reservation? Is your reservation process secure?
Do I need an account to make a reservation online? How long does it take to get an account?
Can I reserve more than one room at a time when I book online?
How do I indicate a special request with my reservation?
Where can I find maps and driving directions to my hotel?

Frequently Asked Questions

General Hotel Policies

Changing Your Travel Plans

Using Countryinns.com