Stay away from the third floor until the carpet is replaced, horrible smell of mold. (Justintown)
Sep 03, 2014
read reviews before you book! (yellowroseVA)
Aug 28, 2014
Try to get something close to the elevators. Our room was a good walk from the elevator. (penntrainer)
Aug 15, 2014
choose rooms near the rear exit as you can park closer to your room or else you will have to walk through the lobby to reach your room. (swamisanto)
Jul 22, 2014
all rooms are suites-great! (Karen L)
Jul 06, 2014
Most Recent Traveler Reviews:
“Not much to brag”
January 13, 2015
All lights were unplugged in the room. There were two phones, neither worked. Front desk said nothing could be done until Monday. So no wake up call. Was told shuttle was not available, but I could call a cab. Linens for pullout were not clean and pillows in the closet were not as well.
Review collected in partnership with this hotel
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review,
January 27, 2015
Dear Jennifer J,
Thank you for taking the time to complete our guest satisfaction survey.
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the linen with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.