If you get a room on the back side you'll have a nice, quiet, wooded view. (MusicTeacherNC)
Jul 07, 2015
Most Recent Traveler Reviews:
Surprise, United States
October 05, 2015
Didn't know the hotel was under construction. Wouldn't have been a problem but when your paying for a whirlpool suite, you wanted to know that ahead of time as they shut off all the whirlpools meaning that you had to pay for a whirlpool suite and not even use it. I can't even describe this stay without getting angry. We had someone walk in on us (as in a stranger not a hotel worker), when reported it wasn't taking seriously, I was told they were looking for another room for me but that didn't happen.
Review collected in partnership with this hotel
CarlsonRezidor, Online Customer Care Specialist at Country Inn & Suites By Carlson, Charlotte University Place, responded to this review,
October 08, 2015
Thank you for taking the time to share your experience with us.
We try to take measures to ensure our guests are unaffected by the renovations, and we regret to hear that we were not successful in doing so.
We regret that the condition of your room and the service you received from the staff were disappointing, and we are working diligently on these areas in order to improve the satisfaction of our future guests.
We appreciate the time and effort you spared for posting this review about your stay with us.
“Country Inn & Suites - Charlotte, NC”
September 28, 2015
The staff there was absolutely amazing! April Hines at the front desk took an otherwise very stressful trip and made me feel very welcome! She was so friendly, helpful and compassionate! She knew how stressed out I was about driving back home through the mountains, and asked that I call her when I got home to let her know I made it home safe!