I hear the rooms with two beds might be a bit bigger so check those out if you don't care about being in a larger bed. (Mike J)
Sep 05, 2015
Try to get a room facing away from the freeway. (Carol S)
Aug 12, 2015
I would not recommend this hotel to anyone until front desk & cleaning crew is retrained. (Katherine M)
Jul 23, 2015
Choose a good room by going somewhere else (Dave W)
Jul 18, 2015
Most Recent Traveler Reviews:
“Dirty, old, worn out furniture and carpet - great staff”
September 28, 2015
The place looks old and worn. There were toe/finger nail clippings on the floor by the bed, there was a hold in one of the room chairs (looked like a cigarette burn), the curtains don't close over the sheers so the room is lit all night, the air conditioner/heater is very noisy, the bathroom vanity is tiny, the shower leaks around the curtain to create a wet floor in the tiny bathroom. The front lobby's chairs are dirty/worn as is the carpet in the hallways. Overall, not top rated for sure. The staff, on the other hand, were wonderful, efficient, friendly...
Review collected in partnership with this hotel
Scott B, General Manager at Country Inn & Suites By Carlson, Bloomington West, responded to this review,
September 30, 2015
Thank you for taking the time to share your experience with us. It is disappointing to hear that you had so many issues with the property. Many of the issues you mentioned are preventable and I will be discussing the issues you experienced with the staff to avoid any repeat of this. Your feedback is greatly appreciated and will be used to train staff and directly address the issues mentioned. Thank you again for staying and we hope to see you in the future.
Gaylord, United States
“Many little things to work on”
September 25, 2015
This hotel could use a bunch of help. For ~$200 a night, I expect to be greeted by staff as loyaty member, not woken up by cleaning staff at 7:12 a.m. because 'I' didn't put out DND tag. Breakfast is like hunting for easter eggs all over the lobby, bar and back kitchen area. Pool was scuzzy and dirty. Rooms are small and crammed full of standard hotel items, but too many to feel enjoyable. Bathroom and sink vanity way too small for more than 1 person.