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Address:
103 Sherwood Drive
Augusta,  GA  30909  USA
LAT: 33.513036 LONG: -82.03718
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Reservations:
+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (706) 736-8988 Fax: +1 (706) 736-8891

Email:
Reservations

Country Inn & Suites By Carlson, Augusta at I-20, GA

http://www.countryinns.com/augusta-hotel-ga-30909/gaaugucx

TripAdvisor Traveler Rating:

3.0 of 5 stars
Based on 166 traveler reviews
Ranked #43 of 82 hotels in Augusta

Traveler rating

  • Excellent
    35
  • Very Good
    40
  • Average
    40
  • Poor
    20
  • Terrible
    31

Type of Traveler

  • traveler_type_families
    Family
    58
  • traveler_type_couples
    Couples
    23
  • traveler_type_solo
    Solo travel
    2
  • traveler_type_business
    Business
    56

Rating summary

  • Sleep Quality
    3.5 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Augusta National Golf Course Hotel Augusta Accommodation Augusta, Georgia Hotel's Lobby Lobby at Augusta Lodging Augusta Hotel's Front Desk
Traveler Photos
dirty sheet and washcloth left on sofa bed from previous guest Gross! Bed area Bath Tub 2nd King Suite View

Most Recent Traveler Reviews:

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  • Willis A
    Cashiers NC, United States
    “Good but could be better”
    Reviewed 
    January 15, 2016
    Trip type: 
    Friends getaway
    Staff very nice. Hotel somewhat worn. Bed/Bedding/Pillows very nice. Televisions lacking in quality. Funny smell throughout the hotel; lobby, halls and room. Lighting in room inadequate. Shortage of hand towels. We use Country Inn and Suites as one of our three main hotel choices.
    Stayed 
    January 2016
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    purohitholdings, Manager at Country Inn & Suites By Carlson, Augusta at I-20, responded to this review,
    January 18, 2016
    Dear Willis A, Thank you for taking the time to review our hotel. We are glad that the staff was a bright spot. We do apologize that our staff was not able to provide you with more hand towels, normally they are more than willing to provide any extra amenities that you may need. We are currently in the process of upgrading the lighting in the rooms and hope that on your future visits you will be able to see a difference. Thank you for your loyalty to our brand. Kind Regards, Lisa Wahlmeier Director of Operations
  • R304SNjamesh
    “CI&S”
    Reviewed 
    December 28, 2015
    Trip type: 
    Solo travel
    Heating system didn't work. Desk and nightstand needed cleaning. Toilet seat moves around. So chilly in the room that I had to sleep in my clothes. Blanket kept in the closet was dirty.It was however, hot in the halls and in the elevator.
    Stayed 
    December 2015
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    purohitholdings, Manager at Country Inn & Suites By Carlson, Augusta at I-20, responded to this review,
    December 30, 2015
    Dear R304SNjamesh, Thank you for taking the time to review our hotel. We do apologize that the rooms heating system did not work as desired and that our cleanliness was not up to the standards that we have expected from our staff. We hope that you expressed yourself while checking out and gave our management a chance to make this right for you. We pride ourselves in providing excellent customer service and when there is a problem that is when we really have an opportunity to display our commitment to our guests. If you did not get a chance to express your concerns then we humbly apologize that you did not feel comfortable enough with us to come and speak with us. We ask that should you stay again and have any problems that you do allow us to make this right for you. Kind Regards, Lisa Wahlmeier Director of Operations
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.