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1914 Old Haywood Road
Asheville  NC  28806  USA
LAT: 35.563848 LONG: -82.63304
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+1 (800) 830-5222 (US/Canada Toll-free)

Telephone: +1 (828) 665-9556 Fax: +1 (828) 665-9557

Hotel Information

Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), NC

TripAdvisor Traveler Rating:

4.5 of 5 stars
Based on 1,060 traveler reviews
Ranked #2 of 57 hotels in Asheville
  • Certificate of Excellence 2014
    Certificate of Excellence 2014

Traveler rating

  • Excellent
  • Very Good
  • Average
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Type of Traveler

  • traveler_type_families
  • traveler_type_couples
  • traveler_type_solo
    Solo travel
  • traveler_type_business

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5.0 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5.0 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Welcome to This Asheville Lodging Asheville Hotel Hotel Lobby Fireplace in Asheville Standard Hotel Room in Asheville Asheville Suite
Traveler Photos
Cozy and relaxing!!
View from the room Biltmore Mansion wish this was my home. Queen bed #2

Most Recent Traveler Reviews:

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  • Glenn W
    Wake Forest, United States
    “You have been warned.”
    March 24, 2015
    Trip type: 
    I have many issues with this facility. Rooms are rather on the small side. Thin walls, heard TVs in both rooms on either side of our room. Could also hear some above normal conversation, not yelling, coming from the room beside ours. Small TVs compared to other places I've stayed recently. 40' TVs are pretty common now and these were 32'. One slow elevator to serve the entire 4 floor facility is ridiculous. The cleaning staff and all patrons using the same elevator with cleaning carts and people trying to access all four floors. The elevator isn't even centrally located. The hot breakfast area is woefully inadequate, people waiting in line just to get into the room and then once inside it is so crowded that it is uncomfortable. We ended up going to a local restaurant for breakfast. Outside parking lot does not have sufficient lighting. The view out the back is terrible. A fence topped with razor wire, a muddy service road for a car lot. Front view is not much better. On the positive side, the staff was very friendly. But being a business owner, I would expect my staff to be overly friendly especially when I am trying to substitute friendliness and service for the shortcomings of the facility. The beds were comfortable and you could sleep well once your neighbors finally decided to turn off the conversation and TVs. I realize that this is not a premium facility but the rates didn't reflect the quality of the motel. I have stayed in much nicer rooms for considerably less money. I was fooled by all the positive reviews on this motel, but you have been warned.
    March 2015
    Sleep Quality
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.